Delivery Coordinator

• Role purpose/ summary:
• Key supporting values & behaviours for the role:
• We are looking for Subtitling Delivery Coordinators, energetic and skilled individuals who feel comfortable with working in the systems on 2 screens and many files, professionally communicating with other parties via e-mail, support team members when needed.

Agile delivery

Collaboration across boundaries

Understanding client needs

• Inclusive communication
• KPIs / deliverables:
• •Timeliness of subtitling delivery

Accuracy and quality of subtitling

Client satisfaction

Workflow efficiency

Team collaboration

Compliance and adherence to specifications

• Problem-solving and issue resolution
• Responsibilities: • Working as part of a team to ensure a timely and quality product through timely delivery of set task which include:

Update and maintain database and records for assignments

Collect files from vendors/resources, monitor vendors that are notoriously late

Perform quality check on the files, prepare deliverables and send to customer

• Cooperate with GTS Support, Client Managers, Language Team and Finance Department
• Essential qualifications:
• •Train colleagues from the team in the workflow for their clients to have a holiday / illness back-up

Fluent English (written and spoken) is essential

Fluent Polish (written and spoken) is essential

Excellent attention to detail but fast

Ability to stay focused

Ability to work to tight deadlines and under pressure

Ability to quickly grasp complex subject matters and share their knowledge with colleagues

Ability to be a team player while able to work independently

Experience in working with databases and MS Excel