Delivery Manager-Insurance | Hyderabad

Job Description

Capgemini is seeking a director level executive (E1) to lead Japan Market for Account

Roles & Responsibilities:

This person will hold the responsibilities mentioned:

Client & Stakeholder Management

• Build and maintain trusted relationships with client stakeholders.
• Understand business objectives, contractual commitments, and delivery expectations.
• Conduct governance meetings, service reviews, steering committees, and executive reviews.
• Drive customer satisfaction and continuous service improvement.
• Manage escalations and ensure timely resolution of client concerns.

Delivery Leadership

• Lead end-to-end delivery of programs, projects, or managed services engagements.
• Ensure delivery against agreed scope, schedule, quality, and budget.
• Oversee planning, estimation, execution, and transition activities.
• Monitor KPIs, SLAs, deliverables, milestones, and acceptance criteria.
• Drive continuous improvement and innovation initiatives.

Financial Management

• Own engagement P&L and financial health.
• Manage revenue, contribution margin, forecasts, invoicing, collections, and cost optimization.
• Review actuals versus forecast and implement corrective actions where necessary.

Governance, Risk & Compliance

• Manage risks, issues, dependencies, and mitigation plans.
• Ensure compliance with Capgemini delivery processes, security requirements, and quality standards.
• Drive audit readiness, business continuity planning, and regulatory compliance activities.

People Leadership

• Lead, coach, mentor, and develop multi-disciplinary teams.
• Drive workforce planning, resource allocation, onboarding, and performance enablement.
• Foster a culture of collaboration, accountability, diversity, and continuous learning.
• Build succession plans and develop future leaders.

Operational Excellence

• Drive knowledge management, metrics management, and process optimization.
• Ensure adherence to delivery methodologies, tools, and best practices.
• Support transformation, automation, and AI-led improvement initiatives.

Ideal Candiate

The ideal candidate is passionate about operational excellence, automation, and customer-centric innovation, with a strong background in managing large-scale, digital-first contact center environments.

• 20- 22 + years of IT services, consulting, or managed services experience.
• Minimum 10+ years in delivery, program, project, service delivery, or engagement management roles

Experience managing large-scale global delivery engagements for typical legacy modernization, cloud migrations or green field implementations.

• Insurance Domain with Open-Source Systems Experience is must (Java/ React); Understanding of Agentic AI Is added advantage.
• Strong understanding of Agile, Waterfall, and Hybrid delivery models.
• Proven experience in client-facing leadership roles.

Bachelor’s degree in engineering, Computer Science, Information Systems, or related field.