Delivery Service Partner Account Manager

Rohlik is scaling its last-mile operations, and our Delivery Service Partner (DSP) network is critical to getting fresh food to hundreds of thousands of customers on time. We are looking for a strategic and operational leader to take full ownership of managing, setting up, and developing our DSP network across the entire Czech Republic.

This is not a traditional account management role. You will own the national strategy, manage the last-mile budget, drive capacity planning, and lead the team that supports our courier network on the ground. You will balance long-term transformational projects with hands-on operational leadership.

Why this role is exciting

You will have full ownership of the DSP network strategy, directly impacting cost efficiency, delivery quality, and scalability across the Czech Republic.

This is a build-and-transform role where you will unify processes, standardise reporting, and set clear rules across all markets in the country.

You will work with high autonomy and maintain direct visibility with top management, presenting data-driven recommendations that shape our last-mile setup.

You will lead a multi-disciplinary team of specialists and trainers, shaping how we onboard, mentor, and retain courier capacity.

Your work directly influences Rohlik’s core customer promise — fast, reliable, and high-quality delivery.

What you will own and deliver

DSP Network Strategy & Ownership: Take end-to-end responsibility for the strategy, performance, and sustainable growth of the DSP network across the Czech Republic.

Budget & Transformation Management: Manage last-mile operational budgets and lead transformational initiatives focused on process optimization, cost efficiency, and network scalability.

Capacity Planning & Recruitment: Drive nationwide courier capacity planning to ensure optimal coverage at all times, optimizing the recruitment strategy and budget utilization.

Team Leadership: Lead, mentor, and develop a team of internal specialists, including Trainer Bohemia, Trainer Moravia, Last Mile Specialist, and Buddy teams.

Cross-Functional Alignment: Act as the key bridge between DSP partners and last-mile leadership, collaborating daily with Heads of Logistics, DC Managers, and Quality teams.

Data-Driven Reporting: Analyze operational performance, track key metrics, and present actionable insights to top management.

What we are looking for

3–5+ years of experience in senior operations, last-mile logistics, transport management, or senior account management handling large partner networks.

A strong analytical and data-driven mindset with the ability to turn complex operational numbers into fast, smart decisions.

Proven resilience and the ability to navigate dynamic, fast-paced operational environments with changing priorities.

Strong communication, negotiation, and diplomatic skills — capable of maintaining a fair, clear, and assertive approach with partners.

A resourceful, hands-on mindset that focuses on solving problems when standard processes are not enough.

Fluent English and Czech (written and spoken) for daily cross-functional and international communication.

What we offer

Fair reward & flexibility: Competitive compensation package with the option of occasional home office.

Free Rohlik Xtra account: 10% cashback in credits on all your purchases on Rohlik.cz .

Extra time off: Flexible paid time off options when you need a proper rest or time for family.

Good food every day: Subsidized lunches, premium coffee, and fresh fruit available at the workplace.

Peer recognition program: Collect recognition points from colleagues and redeem them for vouchers at Alza, Notino, and other partners.

Sport & wellbeing: Subsidized MultiSport card for sports and relaxation.

Company events: Regular team events and company-wide celebrations.

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