Dental Patient Support Representative

Description

KEY ACCOUNTABILITIES

Essential Duties and Responsibilities

Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties.

• •Returning patient, provider, and third part calls in a timely manner.
• •Scheduling appointments in accordance with AMH guidelines.
• •Checking patients in and out, which includes collecting, entering, and verifying patient demographic information.
• •Scanning and organizing patient paperwork.
• •Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP.
• •Assessing charges, including past due balances and collection of fees.
• •Participating in internal or external educational opportunities relevant to the role.

Drug screen and background check required.

Requirements

PERFORMANCE REQUIREMENTS

KNOWLEDGE & SKILLS

• •Excellent interpersonal skills in group and community settings.
• •Ability to plan, schedule and coordinate.
• •Effective management of multiple duties and responsibilities in a clinical setting.
• •Demonstrates respect, dignity and empathy with patients.
• •Sound leadership and judgment.
• •Excellent communication skills in person, on the phone and in written communications.
• •Flexibility in a rapidly growing and changing work environment.
• •Strong attention to detail.
• •Exceptional customer service skills.
• •Ability to maintain confidentiality of financial and clinical information.
• •Excellent listener.
• •Demonstrates initiative.

EDUCATION/EXPERIENCE

REQUIRED QUALIFICATIONS

High school diploma or General Educational Development (GED)