Department Assistant

SUMMARY:

• Under the general supervision of the Manager of the Collection/Customer Service department performs a variety of clerical functions to collect and ensure the reimbursement on those accounts deemed as “legal accounts” with in the Brown University Health Corporate Patient Financial Services Department.
• Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Assist the Senior Specialist with the preparation of all reports for legal accounts or, accounts that are in litigation; and to ensure placements are forwarded to the appropriate agency.
• File, process and close all affidavits, subpoenas, litigation, liens, bankruptcies, estates and small claims proceedings as required for judicial system. This may require appearances in court to assist legal counsel with these legal accounts to ensure the collection of balances due to the hospital. This also includes using the on line computer program (word) to assist in creating the legal documents as required by the judicial system.
• Respond to attorney questions to ensure accurate and timely reimbursement to the hospital.
• Respond to legitimate requests for itemized bills as they pertain to legal accounts.
• Document activity within the Patient Financial Services on line computer system.
• Attend both internal and external meetings as required by Manager to keep abreast of all follow-up techniques, educational programs and inservice meetings as they pertain to the legal accounts.
• Participate in educational programs and in service meetings as required.
• Maintain quality assurance as it pertains to safety, environmental and infection control in accordance with established system policies, procedures and objectives.
• Perform other related duties as required.

MINIMUM QUALIFICATIONS:

• BASIC KNOWLEDGE:
• High school diploma.
• Business courses preferred.
• EXPERIENCE
• One year of office experience including experience in patient financial services.
• Computer literacy, and familiarity with MS Word, Excel, etc.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903 Work Type:

Monday-Friday 8:00-4:30 On Site Work Shift:

Day Daily Hours:

8 hours Driving Required:

No