Department Lead

Description

Primary Purpose

To be a leader to all associates and responsible for maintaining excellent customer service, product knowledge, and merchandising in a specific department: Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling.

Essential Duties and Responsibilities

• •Greet and acknowledge every customer, answer customer questions, and help customers find the location of products.
• •Oversee the daily operations of the department – including, but not limited to, merchandizing, display presentation, maintaining signage standards, and monitoring inventory levels.
• •Train new associates on systems, procedures, and product knowledge.
• •Create and implement daily worklists and goals for store associates.
• •Assume duties of the Store Manager and Assistant Store Managers when scheduled.
• •Open and close the store as needed and scheduled.
• •Assist in leading store meetings and store goals/objectives.
• •Answer incoming phone calls.
• •Constant radio communication with all associates.
• •Comprehensive knowledge of the products Coastal Farm sells.
• •Maintain an awareness of all product knowledge information and merchandise promotions.
• •Assist in floor moves, merchandising, display maintenance and store housekeeping.

Other Duties and Responsibilities

• •Help in other departments when needed.
• •Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the department floor.
• •Other duties assigned as needed.

Qualifications

• •1 year of experience working in a retail environment.
• •Experience operating a POS system.
• •Experience operating Eagle Browser.
• •Proven written and verbal communication skills.
• •Strong interpersonal skills.
• •Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• •Familiar with how to operate a computer system and email.
• •Familiar with standard retail concepts and practices.