Department Manager - H&M Regina / Sliema

Department Manager – H&M Regina / Sliema

• Job Provider: HMS
• Department: Retail Operations
• Reporting to: Store Manager
• Work location: Malta
• Working hours: Full-time
• Status: Indefinite Contract

• Hudson Group is an international retailer and distributor primarily involved in the sport and fashion wear
• sectors. The Group’s head office is in Malta but is also present through offices in Italy, Cyprus, Morocco,
• Nigeria and Algeria.
• Though Hudson Holdings was founded in 2006, the Group’s roots reach as far back as 1987 when the first
• pair of NIKE was sold in Malta.

• WHAT you do
• As a Department Manager, you’re a leader who supports and inspires your team. You build an inclusive culture that encourages collaboration and entrepreneurial spirit, helping your team and H&M thrive.

You ensure an excellent operational and visual experience for customers and colleagues while understanding your store’s strengths, challenges, and competition. Through sales analysis and strategic planning, you drive performance and profitability.

Customer, Sales & Profit

Responsible for the total OMNI customer experience in your department, ensuring visual and commercial standards align with global guidelines

Positively represent the H&M brand during customer interactions

Identify commercial opportunities and act on your department’s strengths

Set and follow up on sales and budget goals to maximise results

Ensure excellent customer service and sales focus across the store

Promote our Customer Loyalty App and Sustainability initiatives

Manage your department cost-effectively

Oversee routines in fitting rooms, checkouts, and admin tasks

Fashion & Trend Awareness

Stay current with fashion trends, brands, competitors, and influencers

Ensure the team shares product and trend knowledge with customers

Team & Development

Lead recruitment, onboarding, training, and development of your team

Conduct performance evaluations and succession planning

Share knowledge and lead by example

Collaborate with the VM team to plan and execute the department's vision

Promote a feedback culture and teamwork

Manage staff planning and scheduling

Communicate regularly to motivate and inform the team

Ensure compliance with routines, procedures, and legal standards

Participate in onboarding, training, and development programs

Retail Operations / Visual & Commercial Execution

Maintain a clean and organised store, sales floor, and stockroom

Deliver high standards in garment care, product presentation, and stock management

Oversee the full garment cycle from delivery to display

Utilise tools and tech for OMNI services (Click & Collect, Smart Store, etc.)

Maintain price integrity and strong price perception across the store

Ensure BOH areas are tidy, safe, and up to date

Responsible for the daily opening and closing of the store

• WHO you are
• You’re a confident leader with a passion for team development and performance. You’re analytical, solutions-focused, and motivated by results. With strong commercial and visual skills, you have a deep understanding of fashion trends, customer behaviour, and competitors.

Skills & Competencies

Lead with integrity and strong communication

Financially savvy and operationally organised

Data-driven and tech-savvy

Adaptable to change with strong prioritisation skills

Role model company values and a feedback culture

Fashion-forward and customer-centric

Experience

Proven leadership in retail or a similar fast-paced environment

Strong background in retail operations and team development

Experienced in sales planning, analysis, and follow-up

Comfortable using customer data and insights to drive results

• HOW you do it
• You lead by example, acting in line with our values and leadership principles. At H&M, how you do your job is just as important as what you do.