Deployment Strategist

About Vooma

Enterprise software is undergoing a fundamental transformation. The world is shifting from systems of record to systems of automation: AI co-workers that work alongside logistics teams to help them win and move more freight.

Vooma's mission is to give the people who keep America's economy moving the best tools to win and execute freight. We are building the AI orchestration platform for the logistics industry, from quote to cash, automating repetitive work so teams can focus on service, speed, and scale. Vooma is growing fast with a lean team, supporting some of the most prominent industry players, including Echo, MoLo, Project44, Evans, Sunset Transportation, and more.

Vooma is backed by Index Ventures, Craft Ventures, Y Combinator, and executives and founders from across the logistics industry.

About the role

This is a rare opportunity to join an experienced, high-performing team at an inflection point, early enough to have an outsized impact and learn firsthand how an innovative, AI-native company operates.

The Deployment Strategist owns customer relationships end-to-end, from pre-sale through long-term adoption, acting as the bridge between what customers need and what we build. You'll also dedicate roughly 20% of your time to building and refining Vooma's deployment operating system, pioneering AI-native workflows at the bleeding edge of what's possible.

This role is right for you if you're ambitious, entrepreneurial, and energized by ownership. You'll work directly alongside customers and the engineering team, getting deep in the details to drive outcomes. The best candidates bounce fluidly between high-level strategy and fine-grained execution, doing whatever it takes to get customers to success.

Responsibilities

Own the full customer relationship and implementation lifecycle, from pre-sale through post-go-live, including enterprise accounts

Partner with customers to co-create AI roadmaps and transformation plans aligned to their business goals

Build executive-level relationships and serve as a strategic thought partner, then roll up your sleeves to work deep in the details alongside customers and the engineering team

Design, track, and optimize success metrics to ensure customers realize clear ROI

Drive cross-functional coordination across GTM, Engineering, and Product

Spend roughly 20% of your time building and refining our deployment operating system, pushing the frontier of how we operate as an AI-native company

Must haves

3+ years of relevant experience in consulting, product management, account management, customer success, or a similar high-output role

Whatever it takes mentality and low ego; you move between strategy and execution without hesitation

Strong communication and relationship-building skills across executive and operational stakeholders

Deep customer orientation and genuine drive to get into the details to deliver impact

Excitement about operating at the forefront of AI and a hunger to constantly adapt to new workflows

Nice to haves

Experience in logistics, supply chain, or enterprise SaaS

Exposure to AI/ML products or solutions

Startup experience

Compensation

The opportunity to join a formidable team early enough to have an outsized impact and learn how an innovative business operates holistically

Competitive compensation and significant equity upside

Medical, dental, and vision coverage

This role is based in person in San Francisco, CA, with approximately 10-20% travel.