Deployment Support Engineer I, APAC OTS - Deployment (JP Team)

Build the IT infrastructure that powers millions of deliveries. As a Deployment Support Engineer, you'll work hands-on at Amazon's fulfilment and logistics sites — racking switches, commissioning workstations, validating cabling, and handing over completed systems to local teams.

• Deliver IT infrastructure for new site launches and technology upgrades on-site
• Install, configure, and commission network equipment, workstations, and operational technology
• Manage vendors and coordinate with cross-functional stakeholders during deployments
• Troubleshoot IT problems and contribute to continuous improvement
• Support hiring and train junior team members

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

何百万もの配送を支えるITインフラを構築。デプロイメントサポートエンジニアとして物流拠点でスイッチのラッキング、ワークステーションのコミッショニング、ケーブリング検証、ハンドオーバーを実施。

• 新拠点立ち上げ・テクノロジーUGのITインフラを現場でデリバリー
• ネットワーク機器、ワークステーション、OTの設置・設定・コミッショニング
• ベンダー管理およびクロスファンクショナルなステークホルダー連携
• IT問題のトラブルシュートと継続的改善への貢献
• 採用支援とジュニアメンバーのトレーニング

• Amazonでは、最新のAI Tool, 生成AIを日々の業務の中に積極的に取り入れています。
• AI Toolは私たちの意思決定のスピードを加速させ、私たちを本当に重要な「判断」と「議論」に集中させることを可能にしています。Amazon では学習を継続する文化が根付いているため、ご自身のペースでAIに関する知識を深めることができるリソースが用意されています。

• Key job responsibilities
• <>Deliver IT infrastructure for site launches, retrofits, and lifecycle upgrades at assigned locations.
• <>Install, configure, commission, and validate network equipment, workstations, and OT on-site.
• <>Manage vendor/contractor work quality, schedule adherence, and safety compliance during deployments.
• <>Coordinate with Operations, Construction, Facilities, and partner IT teams on delivery timelines.
• <>Troubleshoot straightforward IT problems without SOPs; identify root causes and escalate when needed. SOP
• <>Own deployment documentation: progress reports, as-builts, and lessons learned.
• <>Write and coordinate Change Management activities; author SOPs and knowledge base articles.
• <>Support hiring efforts and train junior peers on deployment procedures.

• <> 現場でのITインフラデリバリー（立ち上げ・改修・ライフサイクルUG。
• <> ネットワーク機器・ワークステーション・OTの設置・設定・検証を現地実施
• <> ベンダー・コントラクターの品質・スケジュール・安全管理。
• <> オペレーション・建設・ファシリティ・ITチームとスケジュール連携。
• <> なしでIT問題をトラブルシュート、根本原因特定・必要時エスカレーション。
• <> デプロイドキュメント（進捗・完成図書・レッスンラーンド）管理。
• <> ナレッジベース記事の作成。
• <> 変更管理の実施・調整、SOP・
• <> 採用活動支援と後輩へのデプロイ手順トレーニング。

• A day in the life
• A typical day on-site: installing network switches, commissioning workstations, and coordinating with vendors on cabling quality. Mornings start with site walks alongside Construction and Operations. Afternoons involve documenting progress, updating trackers, and resolving technical issues as they arise. On office days, you plan upcoming deployments, write SOPs, and attend project standups with your regional team remotely. Stakeholders: Operations, Construction, Facilities, Field IT. Customers: site teams needing working IT on launch day.

現場での一日：ネットワークスイッチ設置、ワークステーションコミッショニング、ケーブリング品質のベンダー調整。朝は建設・オペレーションとのサイトウォーク。午後は進捗記録、トラッカー更新、技術問題対応。オフィス日はデプロイ計画、SOP作成、リージョンチームとリモート朝会。ステークホルダー：オペレーション、建設、ファシリティ、フィールドIT。顧客：ローンチ日に稼働するITを必要とする拠点チーム。

• About the team
• The OTS Deployment team delivers IT infrastructure for Amazon's fulfilment network — site launches, lifecycle upgrades, and retrofits. We partner with construction, facilities, and field IT at the intersection of technology and operations. Our culture values ownership, bias for action, and mechanism-building: we create scalable processes that make every deployment faster. Some days are on-site; others in-office planning with regional peers.

OTSデプロイメントチームはAmazonの物流ネットワーク向けITインフラを提供。建設・ファシリティ・フィールドITと連携。オーナーシップ、Bias for Action、仕組み化を重視。現場作業の日もあればオフィスでリージョンチームと計画する日もあります。

Basic qualifications

• - 2+ years of troubleshooting in a multi-user high availability environment experience
• - 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• - 1+ years of IT client, server, and network service delivery experience
• - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• - 2+ years of supporting and maintaining a corporate network environment experience
• - High school or equivalent diploma
• - Ability to speak, read and write Japanese at N3+ JLPT level

Preferred qualifications

• - 2+ years of computer networking experience
• - Experience supporting video conference and teleconference equipment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.