Deputy Executive Director, Health System Operations

Summary

The Deputy Executive Director for Health System Operations serves as the Chief Operations Officer's (COO) principal executive for healthcare delivery operations and a member of the Medical Operations Center (MOC) Executive Leadership Team. Acting on behalf of the COO, the incumbent provides executive leadership for enterprise healthcare operations by integrating operational implementation, clinical performance, quality, patient safety, and operational readiness.

Duties

The responsibilities include, but are not limited to: Provides executive leadership for enterprise healthcare operations by integrating clinical implementation, operational performance, quality, patient safety, and operational readiness across the healthcare delivery system. Coordinates implementation among Strategic Division Directors, VISNs, Veterans Community Care, and VHA Central Office to improve healthcare delivery, strengthen operational consistency, and reduce barriers affecting Veteran care. Leads enterprise healthcare performance reviews, operational assessments, and continuous improvement initiatives that strengthen healthcare delivery, improve clinical outcomes, and advance implementation of national priorities. Serves as the Deputy Executive Director for Health System Operations and a member of the Medical Operations Center Executive Leadership Team, reporting directly to the Chief Operations Officer (COO). Exercises broad delegated authority on behalf of the COO to lead enterprise healthcare operations, operational implementation, healthcare performance, and clinical coordination across the Veterans Health Administration (VHA). Provides executive leadership for the healthcare delivery system by coordinating the activities of Strategic Division Directors responsible for Clinical Service Lines, Clinical Coordinator Operations, Clinical Operations, Clinical Support & Operations, Quality & Patient Safety Operations, and Performance Management. Facilitates collaboration among Strategic Divisions to ensure coordinated implementation, enterprise standardization, and consistent delivery of high-quality Veteran care. Serves as the principal executive responsible for enterprise healthcare performance by monitoring access, quality, patient safety, operational effectiveness, workforce capacity, and implementation of national priorities. Identifies operational risks affecting healthcare delivery, facilitates enterprise solutions, and recommends corrective actions to improve performance across the healthcare system. Partners closely with the Chief of Staff, who leads the Executive Management Office, to ensure governance decisions are translated into operational implementation. Collaborates with the Deputy Chief Operating Officer, who leads enterprise operational coordination and Executive Watch, to integrate emergency preparedness, continuity of operations, and enterprise readiness into routine healthcare operations.

Qualifications

To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQ), and Technical Qualifications (TQ) related to this position within your resume - NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit will be disqualified. Please see "Required Documents" section below for all resume formatting requirements. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position. Do NOT submit a separate narrative statement specifically addressing the Executive Core Qualifications (ECQs) or the Technical Qualifications (TQs). TECHNICAL QUALIFICATIONS (TQs): Your resume should demonstrate accomplishments that would satisfy the technical qualifications. TQ1: Demonstrate expert knowledge of enterprise healthcare administration and executive leadership in a large, complex healthcare system. EXECUTIVE CORE QUALIFICATIONS (ECQs): In addition to the Technical Qualification Requirements listed above, all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs. If your 2-page resume does not reflect demonstrated evidence of the ECQs and TQs, you may not receive further consideration for the position. There are five ECQs: ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding - This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people. Sub-Competencies: Knowledge of the American System of Government: Demonstrates understanding and appreciation of the American system of government, including the Constitution, the Bill of Rights, separation of powers, federalism, and the historical development of the American Nation. Commitment to the Rule of Law: Upholds the principles of the American Founding, including equality under the law and democratic self-government. Ensures the law is applied fairly and consistently. Civic-Mindedness: Stays up-to-date on important developments in American government and aligns organizational objectives and practices with presidential and public interests. Demonstrates a commitment to serve the American people. ECQ 2: Driving Efficiency - This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. Sub-Competencies: Fiscal Responsibility: Strategically manages, allocates and monitors financial resources. Aligns priorities and initiatives to justify budget proposals. Monitors expenditures, cuts unnecessary costs, and uses cost-benefit analysis to set priorities. Managing Resources: Manages resources efficiently and effectively based on current and projected organizational goals, skills, budget considerations, and staffing needs. Leveraging Technology: Explores emerging technology and potential applications. Incorporates technology to enhance efficiency and achieve results. Ensures access to and security of technology systems ECQ 3: Merit and Competence - This core qualification involves the demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality. Sub-Competencies: Technical Skill: Possesses the requisite technical knowledge and subject matter expertise to consistently produce timely, high-quality work. Is considered a strong contributor in his or her domain. Problem Solving: Engages in critical and data-driven thinking when diagnosing root causes and evaluating options. Identifies and promptly addresses the most pressing, high-priority problems. Agility and Resilience: Anticipates and adapts to change, new ideas, new information, and new conditions. Is committed to continuous improvement. Deals effectively with pressure and remains optimistic and persistent, even under adversity. ECQ 4: Leading People - This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. Sub-Competencies: Accountability: Ensures that employees are appropriately recruited, selected, appraised, trained, and retained. Takes swift action to address performance- or conduct-based deficiencies in employees supervised. Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Developing Others: Recognizes and rewards outstanding achievement in others. Develops the ability of others to perform and contribute to the organization by pro