Design Center Coordinator

Position Overview

The Design Center Coordinator is the cornerstone of the Design Center experience, serving as the primary point of contact for clients from the moment they arrive through successful handoff and post-visit follow-up. This role blends hospitality, sales instinct, deep product and industry knowledge, and operational precision to ensure a seamless, high-touch client journey. They are the operational linchpin between project managers, stakeholder and team members. They drive productivity, structure and momentum.

The Coordinator supports sales execution by guiding clients through their visit, coordinating with consultants and product experts, capturing and managing accurate information, and ensuring disciplined follow-up. This role acts as the client’s advocate, the team’s connector, and the owner of front-end experience quality.

This role requires a minimum of 7 years of experience in the building industry and/or consultative sales environment, with demonstrated ability to manage complex projects, guide high expectation clients, and support sales teams with confidence and credibility.

Client Experience & Ownership

Serve as the primary point of contact for assigned clients during initial engagement and early project stages

Welcome, qualify, and establish rapport with clients upon arrival, understanding project scope and desired outcomes

Facilitate introductions and smooth transitions to appropriate Category Consultants or Product Specialists

Maintain continuity for returning clients and builder or trade accounts

Set clear expectations regarding next steps, timelines, and points of contact

Ensure a professional, responsive, and consistent client experience aligned with brand standards

Lead, Information & CRM Discipline

Drive disciplined postvisit followup to reinforce next steps and ensure continuity

Document key appointment details, including project stage, scope, product interests, and preferences

Ensure all information is complete, accurate, and ready for opportunity passing

Coordinate internally to confirm selections and monitor quoting and estimate progress

Maintain clean, timely CRM data to support quoting, follow-up, and project execution

Escalate delays, gaps, or data issues that may impact the client experience or sales execution

Follow-Up & Sales Connectivity

Initiate timely post-visit communication to recap the visit and reinforce next steps

Ensure followup cadence supports conversion and client satisfaction

Provide tailored follow-up materials that reflect the client’s interests, selections, and style

Escalate any gaps, delays, or concerns to the Assistant Manager – Sales & CX for resolution

Partner closely with sales, product, and project teams to support smooth handoffs and ongoing client satisfaction

Sales Enablement

Identify opportunities to enhance the client’s scope through thoughtful product suggestions

Support cross-category awareness and complementary product recommendations

Ensure clients leave with relevant samples, materials, and a clear understanding of next steps

Support delivery and tracking of estimates and quotes from all applicable teams

CX & Standards

Uphold premium showroom, service, and communication standards at all times

Identify and flag potential issues that may impact client experience, conversion, or project success

Support showroom events and client-facing activity as needed

Success Measures

All leads and client information entered accurately by EOD

Timely completion of 48-hour and 1-week follow-ups

Accurate documentation of project details, preferences, and next steps

Clean, reliable opportunity handoffs to sales and project teams

On-time delivery and tracking of quotes, estimates, and follow-up materials

Positive client feedback and minimal handoff friction

Strong alignment with sales and CX leadership

• BENEFITS
• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

• EEO
• At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

• PHYSICAL DEMANDS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• POSITION TYPE/EXPECTED HOURS OF WORK
• This is a full-time position that requires overtime as business needs dictate.

• OTHER DUTIES
• Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

• PRIVACY NOTICE
• We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at [email protected].