Desk Property Adjuster

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

This Desk Property Adjuster handles first party personal property and commercial property claims through the life cycle including but not limited to: investigation, evaluation and claim resolution. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately.

Responsibilities

• •Assemble facts, determine coverage, evaluate the amount of loss, and analyze legal liability
• •Make payments in accordance with coverage, damage, and liability determination and perform other functions or duties to properly adjust the loss
• •Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products
• •Learn and comply with claim handling procedures
• •Develop skills in claim negotiations and settlements
• •Effectively service needs of agents, insureds, and others
• •Meet with people involved with claims, sometimes outside of our office environment
• •Obtain and maintain appropriate adjuster’s license(s) as required
• •Complete relevant continuing education programs as required
• •Maintain punctual attendance according to an assigned work schedule at a Company approved work location
• •Handle claims activities and investigations by phone, mail, and occasional on-site investigations
• •Use technology-based information for reference, enter information into computer systems and develop specialized skills, including but not limited to property estimating, auto estimating, and use of computer-based programs as tools
• •Work on increasingly complex claims as assigned

Requirements

Bachelor’s degree or several years of experience or training that the Company considers sufficiently related; or the equivalent combination of education and such related experience is required

A minimum of one year of insurance claims experience is required

Experience writing estimates with Xactimate and XactContents preferred

Ability to read, interpret, and react to documents such as insurance policies, procedure manuals, and legal documents

Ability to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment

Ability to write reports and compose correspondence

Ability to communicate, in both oral and written formats, in a polite, clear, concise, and accurate way

Ability to demonstrate good problem-solving and interpersonal skills

Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)

Ability to effectively deal with a diverse group of individuals and managed varied factual circumstances

Ability to organize assigned work

Ability to maintain confidentially and data security

Ability to maintain a professional image

Ability to demonstrate basic knowledge in insurance policy review and sound organization of both investigation material and work to meet Company customer service standards

Ability to perform job functions independently

Benefits

At The Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Why Concord Group Insurance

Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.

At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do.

Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

Compensation

We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities.

Equal Employment Opportunity

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law.

The Concord Group participates in E-Verify.