Desktop Administrator

Overview

Black Canyon Consulting ( BCC ) is a premium provider for life sciences, project and program management. We are searching for a Desktop Administrator to support the National Center for Biotechnology Information (NCBI), part of the U.S. National Library of Medicine, National Institutes of Health. This opportunity is full-time, and it is on-site in Bethesda, MD.

We are looking for full-time candidates currently residing in the United States. This position is available only for on-site work.

If you are interested in being a part of an organization that operates within the intersection of technology and health, please apply today!

Duties & Responsibilities

Develop custom tools in Puppet, Apple Script, and Bash to automate the OS X infrastructure support and service

Install, configure and maintain Mac OS X and associated applications

Install, configure and maintain Windows 10 and associated applications

Integrate OS X computers with NetWork Storage, Linux Servers, Windows Servers as well as internal and external sites

Install, configure and maintain mobile devices via Mobile Device Management software

Perform standard administration tasks (packaging, OS installs, patch management)

Provide OS X support to NCBI's internal developers and researchers

Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Required Skills:

- High School Diploma/GED with significant Technical Training/Certifications

- JAMF Casper Suite management for Windows and Apple devices

- 1+ Years’ Experience troubleshooting Windows/Mac environment JAMF/Casper

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Mac program installation

Mac printer installation

Mac network configuration

Mac email client configuration

Windows program installation

Windows printer installation

Windows network configuration

Windows email client configuration

Experience with all Office products

Familiarity with Adobe Products

Ability to connect to File Server or NAS

Experience with Mac OS System Upgrades and updates

Basic Troubleshooting and problem solving skills.

Good communication, and customer service

Hands-on experience with Windows/Linux/Mac OS environments

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications and help desk software (eg. SSH, RDP, RDC and VNC)

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Familiarity with SCCM console, applications and imaging

Desired Skills

Experience with SCCM, IBM BigFix to manage Mac OSX devices a plus

Experience with Basic Unix Command Line: SSH, Rsync, SCP, chown, chmod, and file system navigation

Proficiency using ARD to: install software, install Apple OS updates, run UNIX commands

Enterprise experience: familiarity and experience with AD, AD/ Mac integration, NetBoot/ Net Install/ Deploy Studio

Knowledge of Puppet or any other automated computer configuration management too

MacPorts, Fink, or HomeBrew

Apple server

Windows Server

Xcode and Command line tools

Exchange and Enterprise email

Benefits and Salary

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.

We offer a competitive salary commensurate with experience and location. The targeted range for this position is $80,000 - $110,000.

If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!