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Astreya

Desktop Support Engineer

Remote, France

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
FR
Work mode
Remote-friendly
First seen by hirly
13 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

We are seeking a Desktop Support engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.

  • Key Responsibilities
  • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
  • Monitor ticket queues and assign tickets through ITSM tools;
  • Perform incident management, RCA for major incidents, and drive issue prevention.
  • Create and maintain SOPs, runbooks, and knowledge articles.
  • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
  • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
Original posting on Astreya's site ↗

Listed on hirly, a job board. hirly is not the employer: Astreya is hiring for this role.

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