nimble international

Desktop Support Engineer - IT Help Desk

Hyderabad, Telangana, IND

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 23 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

Provide Tier 1-2 IT support for hardware, software, and connectivity issues via ticketing system, chat, phone, and remote sessions

Manage Windows and macOS desktops/laptops including imaging, configuration, patching, and lifecycle management

Administer Active Directory accounts, groups, and permissions for user onboarding, offboarding, and access changes

Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and troubleshoot configuration issues

Diagnose and resolve network connectivity problems including VPN, Wi-Fi, and printer issues

Maintain asset inventory and track hardware assignments, warranties, and replacements

Escalate complex issues to senior engineers with clear documentation of troubleshooting steps taken

Create and maintain knowledge base articles and standard operating procedures for common issues

Ensure all support activities comply with HIPAA requirements for handling sensitive healthcare data

Requirements

2+ years of IT help desk or desktop support experience

Strong troubleshooting skills across Windows 10/11 and macOS environments

Experience with Active Directory user and group management

Proficiency with Microsoft 365 administration and support

Original posting on nimble international's site ↗

Listed on hirly, a job board. hirly is not the employer: nimble international is hiring for this role.

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