Desktop Support Technician

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center , every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

Desktop Support Technician

Jane Pauley Community Health Center | Information Technology

At Jane Pauley Community Health Center , we believe healthcare is about more than treating illness, it is about caring for the whole person. As a mission-driven Federally Qualified Health Center (FQHC), we provide comprehensive, compassionate, and accessible care to communities across Indiana.

We are seeking a Desktop Support Technician to join our IT team; an ideal opportunity for a service-oriented professional who enjoys solving technical challenges, supporting end users, and contributing to a reliable, high-performing technology environment that enables patient care.

Why This Role Stands Out

Direct impact on operations by supporting teams who deliver frontline patient care

Opportunity to work across multiple systems, locations, and technologies

Hands-on role with exposure to hardware, software, networking, and telecommunications

Collaborative environment with opportunities to learn, grow, and expand technical skills

Meaningful work supporting a mission-driven healthcare organization

Position Overview

The Desktop Support Technician provides hands-on technical support for hardware, software, and end-user systems; ensuring teams remain connected, supported, and equipped to deliver high-quality care. This role supports day-to-day IT operations across the organization, troubleshooting issues, maintaining equipment, and partnering with internal teams and vendors to ensure a reliable and efficient technology environment.

What You’ll Do

Technical Support & Troubleshooting

Provide day-to-day support for hardware, software, and user systems

Troubleshoot issues related to desktops, laptops, printers, phones, and connectivity

Support network and telecommunications systems as needed

Document, track, and resolve user support requests in a timely manner

System Setup & Maintenance

Install, configure, and relocate desktop equipment and peripherals

Set up and maintain desktops, laptops, printers, and phone systems

Manage hardware inventory, including tracking and lifecycle maintenance

Ensure systems are functioning efficiently and aligned with organizational standards

Collaboration & Continuous Improvement

Partner with external vendors to resolve hardware, software, and service issues

Communicate updates, timelines, and project status to team members and leadership

Collaborate with IT team members on support issues and ongoing projects

Identify opportunities to improve IT processes, systems, and user experience

What You Bring

Required

Strong customer service mindset with a collaborative, team-oriented approach

Excellent written and verbal communication skills

Working knowledge of PC hardware, software, and troubleshooting techniques

Ability to diagnose and resolve technical issues effectively

Willingness to learn, adapt, and grow in a fast-paced environment

Preferred

Associate degree in a related field or 2+ years of relevant experience

Experience supporting Microsoft Windows and Active Directory

Certifications such as CompTIA A+, Network+, or similar

Equivalent hands-on technical experience may be considered in place of formal certifications

Additional Requirements

Valid driver’s license, reliable transportation, and proof of insurance

Ability to travel between locations as needed

Join Us

If you are a problem-solver who enjoys supporting others, thrives in a hands-on environment, and wants your work to contribute to meaningful outcomes, we encourage you to apply and be part of a team making a difference every day.

Why You’ll Love Working Here

Purpose-driven work that directly impacts access to care across our communities

Robust benefits package (medical, dental, vision) designed to support you and your family

Generous PTO because we believe caring for others starts with caring for yourself

401(k) with employer contribution to help you plan for what’s ahead

Life and disability coverage for peace of mind

Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!