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Jobgether

DevOps Customer Support Engineer

UK

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
GB
Work mode
Remote-friendly
First seen by hirly
18 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a DevOps Customer Support Engineer based in United Kingdom.

As a DevOps Customer Support Engineer, you will help customers troubleshoot complex infrastructure and platform challenges in a fully remote, international environment. You will work at the intersection of cloud infrastructure, Infrastructure as Code (IaC), and customer support, helping engineering teams maintain reliable and secure workflows. Your role will involve investigating technical issues, identifying root causes, and collaborating with Product and Engineering teams to deliver effective solutions. You will support both SaaS and self-hosted deployments while guiding customers through configuration, policy, networking, and deployment challenges. Beyond resolving individual cases, you will contribute to improving documentation, product usability, and the overall customer experience. This is an opportunity to combine hands-on technical expertise with problem-solving and communication skills while helping shape the future of infrastructure automation.

Original posting on Jobgether's site ↗

Listed on hirly, a job board. hirly is not the employer: Jobgether is hiring for this role.

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