DevOps Engineer

Description

Synapse ITS builds SYO, an intelligent cloud ecosystem that helps cities and DOTs respond to faults faster and keep intersections running safely and efficiently. We're hiring a mid-level DevOps Engineer to help run, automate and secure the platform behind SYO. You'll work with a distributed engineering team, and you'll play a key part in our SOC 2 compliance work.

Responsibilities:

Build and maintain CI/CD pipelines for automated build, test, security scanning and deployment.

Provision and manage cloud infrastructure with Infrastructure as Code (Terraform, Terragrunt or similar).

Operate containerized workloads on Kubernetes or managed container services, including scaling, upgrades and cost tuning.

Set up and improve monitoring, logging, alerting and dashboards so you can track availability, latency and the health of device and data pipelines.

Respond quickly to production support issues and incidents, troubleshoot and fix problems, run root-cause analysis and write blameless postmortems.

Implement SOC 2 controls, including access management, encryption, patching and audit evidence.

Manage backup, disaster recovery and high-availability setups, and test them against RTO/RPO targets.

Help developers across time zones with environment setup, release coordination and troubleshooting.

Write and maintain runbooks, architecture diagrams and operational procedures.

Find manual toil and automate it.

Requirements

3–5 years in DevOps, SRE or cloud infrastructure roles.

Hands-on production experience with at least one major cloud provider (AWS, Azure or GCP).

Strong skills with IaC tools, ideally Terraform and Terragrunt.

Experience with Docker and Kubernetes (EKS, AKS, GKE or self-managed).

Experience with CI/CD tools such as GitHub Actions, GitLab CI, Azure DevOps or Jenkins.

Scripting skills in Bash and Python, Go or PowerShell.

Solid Linux, networking (DNS, TLS, load balancing, VPC/VNet) and Git fundamentals.

Experience with observability tools such as Google Cloud Monitoring, Cloud Logging and Grafana.

Clear written and verbal communication in English, and comfort working asynchronously with a distributed team.

Preferred Qualifications:

Experience supporting SOC 2, ISO 27001 or similar compliance programs.

Exposure to IoT, edge devices or real-time data streaming (MQTT, Kafka, Pub/Sub).

Familiarity with GitOps (Argo CD, Flux) and Helm.

Background in traffic, smart city or mission-critical systems.

What Success Looks (First 6-12 Months):

Deployments are fully automated with a documented rollback path.

Monitoring covers SYO's critical services, with actionable alerts and fewer false pages.

You own a defined set of SOC 2 controls and their evidence collection.

Incident response time and deployment frequency both improve measurably.