Digital Ambassador

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is a key customer-facing role at branches, responsible for general banking product sales including retail account opening, self-served and online banking cross-selling & penetration, in-branch traffic management & general enquiries, as well as enhancing customer satisfaction. The role involves providing exceptional service and guidance throughout the customer’s banking journey.

Responsibilities

Assist customers for account opening, including both deposit and investment account (subject to license registration) , as well as to complete the sign-up of all onboarding necessities.

Educate and cross-sell customers on ATM services, as well as OCBC’s online banking (including internet and mobile banking) to increase the digital adoption & usage by customers.

Meet-and-greet customers in the bank hall and triage in-branch customer traffic

Handle customer’s general enquiries and non-financial transactions such as password reset, change of credential information etc.

Provide digital support to customers and may engage to digital workshop to share and promoting our Bank’s online banking and digital services

Conduct I&I referrals to PFC and PRM as collaboration

Requirements

F.5/F.6 graduate or above

RI licenses preferred. TR license preferred

At least 1-year solid experience on branch banking services preferably in banking field)

Preferably to have relevant experience or customer service experiences

Good command of MS Office and computer skills

Good in Chinese, English and Mandarin

Customer-oriented, proactive with good interpersonal skills to enhance customer relationship

Pleasant, presentable and excellent customer experience

Sound knowledge on using online banking services

Cooperative with colleagues in building up team spirit

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.