ZEISS

Digital Workplace Service Manager (f/m/x)

Oberkochen

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority: Lead / management
Country: DE
Work mode: On-site / unstated
First seen by hirly: 8 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Welcome to ZEISS – a company that combines innovation and responsibility! Our corporate functions are diverse and make a decisive contribution to the strategic orientation and sustainable success of ZEISS.

Corporate Information Technology (CIT) is the central part of the company’s strategy, developing and implementing innovative security solutions to enhance efficiency and competitiveness in the Carl Zeiss Group. By working closely with various business units, CIT ensures that technological advancements and digital transformations are seamlessly integrated into business processes.

As our Digital Workplace Service Manager (f/m/x), you will:

Take end-to-end ownership of Digital Workplace service delivery, ensuring services meet business needs, agreed service levels, and user-experience expectations

Drive continuous service improvement by refining IT service management processes, applying best practices, and turning operational insights into measurable improvements

Partner closely with CIT-O teams to ensure reliable, efficient, and user-centered day-to-day operations

Engage with business stakeholders to understand evolving needs, provide transparent service insights, and translate the impact of IT services into business-relevant language

Proactively identify service-delivery risks, coordinate mitigation measures, and strengthen service continuity to minimize disruption for users and the business

Maintain and continuously develop the Digital Workplace operating model, including clear ownership, processes, dependencies, and documentation

Own and evolve the Digital Workplace service portfolio

Actively participate in the Digital Workplace roadmap planning and represent operations part

Build trusted relationships with service managers across the organization, creating strong alignment across connected services

Collaborate closely with external partners and suppliers to support high-quality delivery, manage dependencies, and drive shared accountability

Your Profile

A user-centered mindset and a commitment to continuously improving the Digital Workplace experience
Proven experience in IT service management and IT operations
Experience working in large-scale, complex IT environments with multiple technologies, teams, and dependencies
Confidence collaborating across a global organization, including stakeholders and teams in the Americas, EMEA, and APAC
Sound knowledge of device-management environments and their dependencies on related products, platforms, and services
Strong coordination skills, with the ability to structure complex topics, manage priorities, and drive actions
Experience supporting operational harmonization
ITIL Qualifications are highly beneficial / sought after
Excellent written and spoken English communication skills