DBS

Direct Contract, Specialist, Digital Channel Management, Consumer Banking Group

Capital Place Branch

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Matched against 2.6M live jobs from 190,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority: Mid level
Country: ID
Work mode: On-site / unstated
First seen by hirly: 3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

- Manage and optimize the performance of the bank's digital channels, including website, mobile app, and online banking platform

- Collaborate with cross-functional teams to identify and implement improvements to the user experience and customer journey

- Analyze customer behavior and feedback to develop data-driven strategies for enhancing digital channel engagement and conversion

- Monitor and report on key performance indicators (KPIs) related to digital channel usage, customer satisfaction, and business impact

- Stay up-to-date with industry trends and best practices in digital channel management and customer experience

- Contribute to the development and execution of the bank's overall digital strategy

Requirements

- Have experience in digital channel management, customer experience, or a related field

- Strong analytical and problem-solving skills, with the ability to interpret data and draw insights

- Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross-functional teams

- Familiarity with digital marketing and customer engagement strategies

- Proficient in using data analysis and visualization tools

- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Capital Place Branch

Job:

Schedule:

Contract (Fixed Term)

Employee Status:

Full time

Original posting on DBS's site ↗

Listed on hirly, a job board. hirly is not the employer: DBS is hiring for this role.

Browse similar roles

More roles at DBS

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job