Direct-to-Consumer (DTC) Supervisor

Description

Griot’s Garage

Griot's Garage is the leader in providing complete car care solutions for the car care enthusiasts. We have a strong commitment to providing the best service and most complete expertise to our customers, and we want you to come Have Fun in Our Garage !

Overview

The Direct-to-Consumer (DTC) Supervisor is responsible for overseeing the daily operations of the distribution center's direct-to-consumer and wholesale fulfillment functions, ensuring orders are processed accurately, safely, efficiently, and on time. This role serves as a key operational leader, partnering with Distribution Center Management to drive productivity, inventory accuracy, quality standards, and associate engagement.

The DTC Supervisor acts as the primary point of contact for day-to-day operational execution, workforce management, and departmental performance. This position requires a hands-on leader who is highly knowledgeable in all warehouse functions, promotes a culture of safety and continuous improvement, and consistently delivers results against established service and productivity metrics.

Essential Duties and Responsibilities

Warehouse Operations & Order Fulfillment

• •Lead daily DTC domestic and international fulfillment operations, ensuring service levels, productivity, accuracy, and customer expectations are met
• •Oversee staffing, workflow, operational priorities, and processing of DTC, Event, Wholesale, and Inventory Transfer orders
• •Manage daily opening/closing procedures, system readiness, security protocols, and operational requirements
• •Monitor key performance metrics, identify operational challenges, and implement solutions to improve throughput and service
• •Coordinate with Inventory Control, Planning, Customer Service, Transportation, and other cross-functional teams to ensure seamless order execution
• •Lead special projects, peak-volume initiatives, and process improvement efforts

Inventory & Warehouse Optimization

• •Oversee inventory control activities, cycle counts, reconciliations, and resolution of inventory discrepancies
• •Ensure inventory accuracy, product handling, loss prevention, and shrink reduction standards are maintained
• •Collaborate on slotting, replenishment, and warehouse layout strategies to improve efficiency and product flow
• •Analyze operational and inventory data to identify trends and improvement opportunities

Team Leadership & Development

• •Lead, motivate, coach, and develop associates to promote a high-performing, engaged, and customer-focused team
• •Oversee new-hire onboarding, operational training, safety training, and cross-functional development
• •Conduct regular one-on-ones, performance evaluations, and coaching sessions; establish and monitor Individual Development Plans
• •Address attendance, performance, and policy concerns in accordance with company guidelines
• •Promote employee engagement through recognition, communication, and visible leadership on the warehouse floor

Safety, Compliance & Quality

• •Champion a strong safety culture and ensure compliance with OSHA, company, and departmental policies
• •Conduct safety observations, audits, training, and daily safety discussions; identify and address workplace hazards
• •Participate in incident investigations and implement corrective actions to prevent recurrence
• •Ensure adherence to quality standards, operational procedures, 5S, housekeeping, and audit-readiness requirements

Continuous Improvement

• •Monitor operational metrics and reporting to identify opportunities to improve efficiency, quality, and cost effectiveness
• •Support Lean, Six Sigma, and continuous improvement initiatives to reduce waste and improve processes
• •Develop and implement SOPs, best practices, and process improvements to promote operational consistency and customer satisfaction

Requirements

Qualifications

• •High School Diploma or equivalent, Associate’s or Bachelor’s degree preferred
• •Minimum of 2 years of supervisory experience in a warehouse, distribution, fulfillment, or logistics environment
• •Experience leading teams in a high-volume Direct-to-Consumer, e-commerce, or distribution center setting preferred
• •Proficiency with Warehouse Management Systems (WMS), order management systems, and shipping/manifesting software
• •Strong Microsoft Office skills, including Excel, Word, Outlook, and Teams
• •Working knowledge of Lean Manufacturing, Six Sigma, Continuous Improvement, or similar operational excellence methodologies
• •Strong communication, analytical and problem-solving skills with the ability to make data-driven decisions
• •Demonstrated ability to lead through change while maintaining operational performance and employee engagement
• •Interest in cars and car care, a plus!

Work Environment

• •Ability to lift, push, pull, and carry 25 pounds or more as required
• •Ability to stand, walk, bend, reach, and perform repetitive movements for extended periods, typically 8–10 hours per shift
• •Ability to work in a warehouse environment with varying temperatures and operational conditions
• •Proper PPE and adherence to dress code is required

Benefits

• •A competitive wage (DOE)
• •Co-pay Medical, Co-pay Dental
• •Life Insurance
• •401(k) Plan
• •Paid vacation days + holiday pay
• •Employee discount plan
• •Employee Profit Sharing Plan

Work Location: Plainfield, IN

Job Type: Full-time

Pay: $30-$35 per hour

Griot's Garage is an Equal Opportunity Employer and Drug and Tobacco Free Employer. To apply for this position, please apply on our Career Page: Career Opportunities - Griot's Garage