Director, Consumer Insights

Job Description:

About the Role:

As the Director, Consumer Insights , you will create the shared source of truth about our customers that we use to drive decisions about future growth in our core products and new ventures. You will collaborate with analytics and research teams across Dow Jones to harmonize metrics, align on a shared view of the customer, and drive insights-led decision making at the senior leadership level.

This is not a pure market research or analytics role. The focus here, at least in the beginning, will be on pulling together disparate measurements, research, data, and analysis from across the newly-formed Dow Jones consumer group and using them to tell coherent stories about our customers that inform decision making.

You will work on-site in our Midtown Manhattan office 3 days a week and report to the SVP, Consumer Ventures & Strategy.

You Are:

A strategist first: you can frame a question, structure an answer, and write an executive-level memo or build a deck

Able to analyze qualitative and quantitative data to derive insights

Able to navigate, unpack, and understand different metrics, definitions, and points of view

Collaborative and adept at driving to consensus across functions

Relentlessly curious

A consumer of media and news with a point of view about the future of the content and data business

A data-driven storyteller who knows how to use analytics and insights to drive to decisions

Entrepreneurial: able to put a strategy into action

You Will:

Develop a deep familiarity with all of the data and research sources across Dow Jones, identifying gaps and limitations

Use those sources–and new ones that you will work with our existing teams to create–to create a unified, coherent understanding of our customers that is digestible and actionable at an executive level

Work across marketing, product, tech, editorial, and finance to align metrics and derive insights that unlock growth

Translate insights into recommendations on roadmap, pricing, and retention

Track AI, platform, and consumer behavior shifts and feed signal into strategy

You Have:

12+ years of consumer-focused experience in strategy and operations or strategic insights roles; experience at a top-tier consulting firm and/or a high-performing internal corporate strategy or insights team is preferred

A proven ability to influence senior stakeholders and navigate complex organizations

Proficiency with data tools and architecture

At least: fluency with AI and ideas about how to use it for synthesis and research; at best: experience deploying AI tools across an analytics or strategy function

A deep interest in the future of media and content businesses and ideas about how to navigate it

The willingness to work in our Midtown Manhattan office at least 3 days each week

A plus: Media, content, and/or subscription experience

#LI-HYBRID

Our Benefits:

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Education Benefits

Paid Maternity and Paternity Leave

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Learn more about all our US benefits .

Equal Opportunity Employer

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
• Reasonable Accommodation

• We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
• Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area:

• Dow Jones - Consumer
• Job Category:

• General Management
• Union Status:

Non-Union role

• Base Pay Range: -
• We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.