Director, Customer Success

About Backstory

Backstory (formerly People.ai) is the leading AI answers platform for sales teams. With more than a decade of training AI models on billions of sales interactions, Backstory enables modern sales teams to ask questions and get the right answer in the moment directly within their existing AI workflows. Sales leaders from companies like OpenAI, IBM, Red Hat, Verizon, Palo Alto Networks, Iron Mountain, TransUnion, Randstad and others rely on Backstory to get trusted answers wrapped in real business context helping them orchestrate deals more effectively and drive revenue.

By connecting every signal to the right accounts and opportunities, Backstory shows teams exactly what is happening and what to do next. Customers across industries including enterprise, cybersecurity, data and analytics, and defense use Backstory to drive trillions in pipeline and revenue.

Recognized by Gartner and Forrester, the Inc. 5000, Y Combinator Top Companies, and the Forbes AI 50, Backstory is based in San Francisco and backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures and Mubadala Capital.

The Role

We're looking for a Director of Customer Success to lead our CS organization and own retention and consumption across our full customer base. You'll lead a team of one to two managers and around eight to twelve CSMs, and you'll build the customer motions that put our deepest investment where growth is most likely while moving every customer toward deployed, production-grade use of Backstory.

This role is for someone who looks past the request to the business problem underneath it. You'll bring that instinct to every customer conversation, teach it to your team, and work closely with Sales, Professional Services, Technical Support, Studio and Product. You'll also lead by example by running CS on Backstory itself and showing customers what the platform makes possible.