Director, Global Deliver Quality Excellence

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

People Leader

All Job Posting Locations:

Beerse, Antwerp, Belgium

Job Description:

We are searching for the best talent for Director, Global Deliver Quality Excellence , located in either Titusville, NJ; Horsham, PA ; Toronto, Canada; Beerse, Belgium; Sao Paulo, Brazil; Panama City, Panama or Bogota, Colombia.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-104599

Canada – Requisition Number: R-105536

Belgium – Requisition Number: R-105585

Brazil, Panama & Columbia – Requisition Number: R-105586

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose:

The Global Deliver Quality Excellence Director is accountable for establishing and leading the global Commercial Quality strategy, governance, and execution model for Deliver Quality Excellence across Innovative Medicine. This Director-level role provides strategic oversight for transportation quality, temperature control, distribution quality processes, Deliver-related compliance, and continuous improvement initiatives supporting the Global Commercial Quality Organization. The role leads a global team including leaders representing each of the region and is accountable for ensuring consistent standards, risk-based decision making, inspection readiness, business continuity support, efficiency initiatives and end-to-end quality governance across global and regional Deliver activities.

The position serves as the senior Quality leader and point of escalation at a global level for Deliver, GTTO, Trade Operations, Supply Chain, Regulatory Affairs, Quality Systems, JJRC, regional Commercial Quality teams, and other strategic partners on Deliver Quality Excellence matters. The Director ensures that global priorities are translated into practical, scalable, and compliant operating models while enabling timely resolution of significant quality issues, risks, and cross-regional dependencies.

This role is also responsible for leading the global Deliver Excellence project portfolio and continuous improvement roadmap related to Deliver, ensuring Quality requirements are embedded in transformation initiatives, network changes, operating model improvements, capability building, and process simplification efforts. The Director partners with senior stakeholders to strengthen quality culture, protect product quality and patient safety, and enable a more agile, effective, and harmonized distribution model for Innovative Medicine.

You will be responsible for:

Global Deliver Quality Governance and Strategic Leadership

Set the global Commercial Quality strategy, priorities, governance model, and operating principles for Deliver Quality Excellence, ensuring alignment with enterprise, segment, regional, and local Commercial Quality expectations.

Lead, develop, and coach Transportation leaders responsible for Deliver Quality Excellence activities, ensuring role clarity, accountability, consistent execution, talent development, and succession readiness.

Define and maintain global Quality requirements, standards, procedures, decision rights, RACIs, escalation pathways, and governance routines for transportation, temperature control, distribution quality, and related Deliver processes.

Provide strategic direction on the interpretation and implementation of enterprise standards, segment procedures, global SOPs, and evolving regulatory expectations related to Deliver activities.

Establish a harmonized global approach that enables consistent regional execution while recognizing market-specific regulatory, operational, and business requirements.

Partner with Commercial Quality Regional Heads to define and align global Deliver Quality Excellence priorities, ensuring they reflect regional business needs and market-specific risks.

Deliver Network, Transportation Quality and Temperature Control Oversight

Provide global Quality oversight for transportation lane and route qualification, shipping route verification, transportation risk assessments, lane mapping, transportation mode qualifications, network changes, and distribution model evolution.

Ensure consistent application of temperature control requirements during transportation and distribution, including cold chain, controlled ambient, active / passive shipping solutions, temperature monitoring, and temperature excursion management.

Oversee governance for validation / qualification documentation, Quality approvals, transportation solutions, temperature-controlled systems, carriers, lanes, control towers, 3PLs, and related Deliver processes within global scope.

Ensure Quality leadership is embedded early in New Product Introductions, tech transfers, network redesign, tenders, business continuity events, control tower expansion, and transportation optimization initiatives.

Issue Management, Compliance and Inspection Readiness

Provide senior leadership for significant Deliver and Transportation related quality issues, including nonconformances, CAPAs, change controls, product impact assessments, delivery service issues, customer complaints, escalations, and remediation effectiveness checks.

Ensure robust risk-based decision making for events involving temperature excursions, damage, contamination, losses, mis-deliveries, seal issues, and other Deliver quality events with potential product, patient, customer, or compliance impact.

Drive global inspection and audit readiness for Deliver and Transportation Quality responsibilities, including Health Authority inspections, Notified Body audits, third-party audits, JJRC assessments, internal audits, and supplier audits.

Deliver Excellence Projects, Continuous Improvement and Transformation

Own the global Deliver Quality Excellence project portfolio and continuous improvement roadmap related to Deliver, ensuring prioritization, governance, measurable outcomes, and alignment with Global Commercial Quality objectives.

Establish global Deliver Quality metrics, dashboards, scorecards, trend analyses, Quality Review / QSMR inputs, executive updates, and management review content to drive proactive risk management and performance improvement.

Lead simplification, harmonization, digital enablement, and process effectiveness initiatives across Deliver Quality processes.

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