Director, Global Services Operations & Excellence

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Global Services Operations & Excellence based in Canada.

As the Director, Global Services Operations & Excellence, you will build and lead a global operations function responsible for optimizing training and advisory service delivery worldwide. You will establish the team's structure, operating model, and performance standards to ensure consistent, scalable, and profitable execution across North America, EMEA, and APAC. Working closely with senior leadership, you will translate strategic priorities into efficient operational processes and measurable results. You will oversee resource planning, delivery quality, financial performance, and the overall client experience. This role offers the opportunity to create a new global function, develop a high-performing distributed team, and drive operational transformation through automation and AI. You will play a key role in strengthening service excellence while supporting sustainable business growth.