Director, Information Technology – Single Billing Office (SBO)

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

The Director, Information Technology – Single Billing Office (SBO) provides strategic and operational leadership for the Epic revenue cycle application portfolio supporting Single Billing Office (SBO), Hospital Billing (HB), Professional Billing (PB), Claims Management and related revenue cycle technologies. This role serves as the primary technology leader for enterprise billing transformation initiatives and partners closely with Revenue Cycle Operations, Finance, Digital Services, and Executive Leadership to drive optimization, innovation, automation, and financial performance improvements across the organization.

The Director is responsible for technology strategy, governance, portfolio management, operational excellence, vendor management, and leadership of team leads, analysts, architects, and project resources supporting the enterprise billing platform. This role ensures technology investments align with organizational priorities and deliver measurable operational, financial, and patient experience outcomes

Key Responsibilities

Strategic Leadership

Lead the technology strategy and roadmap for Sentara's Single Billing Office platform.

Align IT initiatives with Revenue Cycle Reimagined objectives and organizational priorities.

Drive realization of anticipated financial and operational benefits.

Governance & Portfolio Management

Establish enterprise governance for revenue cycle technology decisions.

Prioritize investments, enhancements, and operational initiatives.

Manage executive communication, risk management, and strategic planning.

Revenue Cycle Transformation

Lead implementation and optimization efforts supporting integrated HB and PB workflows.

Advance automation, AI, and digital self-service capabilities.

Identify opportunities to improve financial outcomes, operational efficiency, and scalability.

Operational Accountability

Provide leadership and oversight for managers, analysts, and support teams.

Ensure platform stability, performance, and service excellence.

Drive standardization of build practices and enterprise design decisions.

Stakeholder Engagement

Serve as an IT partner for Revenue Cycle Operations, Finance, and Executive Leadership.

Facilitate cross-functional collaboration and decision-making.

Build alignment across operational and technology stakeholders.

Leadership Competencies

Strategic Thinking

Executive Presence

Business Acumen

Change Leadership

Financial Management

Cross-Functional Collaboration

Decision Making

Team Development

Innovation & Continuous Improvement

Customer and Patient Focus

Accountability & Results Orientation

Success for this role will be measured through:

Financial Performance

Achievement of Revenue Cycle Reimagined benefit targets.

Increased revenue capture and reduced revenue leakage.

Improved billing efficiency and throughput.

Operational Performance

Improved platform reliability and performance.

Faster delivery of strategic initiatives and enhancements.

Reduction in system-related operational disruptions.

Strategic Outcomes

Increased adoption of automation and AI-enabled workflows.

Improved enterprise governance and prioritization.

Faster decision-making and enhanced executive visibility.

Patient Experience

Improved patient financial communications.

Simplified billing and payment experiences.

Enhanced consumer satisfaction and engagement.

Requirements

• •Epic Hospital Billing Certification
• •Epic Professional Billing Certification
• •Epic Single Billing Office (SBO) experience
• •PMP, ITIL, Lean, Six Sigma, or other leadership certifications preferred

• Sentara is currently reviewing market compensation for this role. Our Talent Acquisition team will be able to share more specific information during the recruiting process.
• Benefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

• •Pet Insurance
• •Legal Resources Plan
• •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.