Director, Integrated Facilities Management

Job Title

Director, Integrated Facilities Management

Job Description Summary

The Facilities Management Director will manage and direct activities for the delivery of workplace services, operations and asset planning, maintenance and repair for an expanded portfolio with accountability for the overall delivery of portfolio management, including engineering services, site services, energy management and environmental health & safety. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities associated with the portfolio. Job Description

Essential Responsibilities:

Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client’s real estate standards of performance and needs

Assure integration, as applicable, across all service delivery work streams: facilities management, commercial management, project services, brokerage services and portfolio administration

Complete understanding of contract obligations by initiating audit & control systems to ensure statutory, policy and contractual commitments are satisfied

Ensure customer focus within all areas of operational activities and maintenance of effective relationships with key client contacts

Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded

Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward

Develop and maintain relationships with facility team leaders driving the operational and strategic goals

Support effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings and monthly reporting

Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence

Ensure portfolio is staffed by appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan

Lead and support the organization to develop a proactive approach to:

Drive continuous improvement philosophy and culture throughout the organization

Monitor sub- contractors’ performance and manage key contract relationships

Ensure SLA’s & KPI’s are achieved and aligned with contractual agreements

Identify and recommend remedial actions and process changes

Ensure all required policies and procedures are adopted and used on site

Ensure all work s are competently completed

Comply with legislative, environmental, health and safety requirements

Minimize commercial risk to the business

Ensure Site Managers & Premises Coordinators maintain accurate, timely, qualitative and reliable management reporting

Develop and successfully implement an overall account plan designed to enhance the value of the client's portfolio to operate each property at peak efficiency without sacrificing quality, provide superior and responsive tenant and/or occupant services and ensure compliance with all applicable life safety and crisis management rules and regulations

Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property

Develop and maintain technical proficiency, industry knowledge and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry

Oversee and ensure the quality of all client reporting by standardizing systems and procedures that assure compliance with reporting standards

Promote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all C&W’s products and services

Ensure that all matters/issues pertaining to human resources, legal and risk management are coordinated and resolved at the C&W levels

Oversee the budget preparation and development process, capital planning, cash flow management and production of monthly financial reports to ensure accuracy and completeness and confirm that all client reporting conforms to established reporting standards

Recruit, manage and train the facilities management staff to ensure an understanding of standard operating policies and procedures and their role in achieving the Plan by operating the property to meet or exceed our client's objectives

Develop, mentor and coach staff to achieve organizational sustainability and career growth

Participate , facilitate and negotiate service contracts with outside vendors to achieve balance between performance and cost in compliance with C&W's values, standards and guidelines for business conduct

Ensure regulatory compliance and effective management of risk and liability for both C&W and client

Seize opportunities to expand C&W’s commercial relationship through the delivery of value-added services

Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals

Support and provide leadership to achieve C&W's and Client’s vision and mission and extol its values and professional behavior in the day-to-day conduct of business delivery and staff actions

Key Competencies:

Communication Proficiency (oral and written)

Technical Proficiency

Problem Solving/Analysis

Customer Focus

Financial Management

Leadership

Relationship Management

Team Orientation

Vendor Management

Multi-Tasking

Education:

Bachelor’s d egree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required

Masters degree in Business Administration or related field preferred

Important Experience:

Minimum of 10 years of commercial high-rise, campus environment, property portfolio management, and/or facility management experience with at least 6 years at the Facility Manager level

Broad commercial real estate and financial background with 12+ years of relevant experience as portfolio/asset manager with expertise in all facets of facility /property operation and management, people management, vendor management, and capital planning

Project/construction management experience desired

Experience with human resources and performance management processes

Experience with critical system environments is preferred

Workplace services experience desired

CMMS/Work Order Management experience preferred

Additional Qualifications:

In-depth understanding of the client's objectives as well as a broad knowledge of the real estate life cycle

Certified Facility Manager (CFM), Facilities Management Association (FMA), Certified Property Manager (CPM), Real Property Administrator (RPA), Leadership in Energy and Environmental Design Accredited Professional (LEED AP) designation preferred

Strong discipline of financial management including financial tracking, budgeting and forecasting

Knowledge of Financial Systems (Yardi a plus)

Proficient in understanding management agreements and contract language

Ability to develop and maintain a client focused, partnering and consultative approach

Proficient in anticipating client needs, thinking strategically, solutions focused and be both proactive and reactive as the situation and circumstances dictate

Ability to identify service delivery and portfolio management improvement opportunities and keen on developing recommendations that highlight the value-added benefit of the outsourcing partnership

Ability to