Director, Logistics Operations Management, Logistics Operations

Job Description

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The Regional Director, Logistics Operations (RDLO) is the single point of accountability for safe, compliant, and cost-effective end-to-end logistics execution across one of Mondelēz International’s five US regions (Northeast, Southeast, Great Lakes, Mountain South, Pacific Mountain). Reporting to the Senior Director, Logistics & Distribution, the RDLO leads the region’s company-operated Direct Store Delivery (DSD) branches, hub RDC and cross-dock flows, private fleet, and third-party logistics (3PL) partners, covering warehouse, transportation, and delivery operations. The role owns the regional operating budget and cost-per-case performance, safety and DOT compliance, customer service, and labor relations, and translates US Logistics strategy into consistent, standardized execution at every site.

This is a critical leadership role with geographically dispersed teams; the incumbent is based in the assigned region and travels up to 50%.

• •Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.) :
• •Safety & DOT Compliance Leadership: Own a safety-first culture across all regional sites and fleet. Drive reduction in TRIR/lost-time injuries and preventable vehicle accidents; ensure full compliance with OSHA and DOT/FMCSA requirements (Hours of Service/ELD, driver qualification files, CSA scores, drug and alcohol program). Use video telematics and HOS violation trends to drive driver coaching and root-cause corrective action.
• •Food Safety, Quality & Food Defense: Ensure adherence to food safety, quality, and food defense requirements (e.g., FDA, FSMA Sanitary Transportation, Mondelēz quality standards) across warehouse, transport, and delivery, maintaining audit readiness at every site.
• •Regional Operations Execution: Lead daily warehouse (receiving, picking, loading) and delivery operations to plan, delivering a consistent service level while adapting to changing customer and volume demands. Deploy and sustain standard work, the Daily Management System (DMS), and national programs and tools, ensuring sufficient operational capacity to meet business needs, including peak and promotional periods.
• •P&L, Budget & Cost-to-Serve: Own the regional operating budget across labor, fleet, facility, and 3PL spend, including annual budget (AC) and forecast cycles. Deliver cost-per-case targets through productivity (cases per hour, stops and cases per route), overtime, route optimization, and fleet cost-per-mile management, ensuring best-in-class financial controls and governance are in place.
• •Customer Service & Commercial Partnership: Deliver on-time, in-full store-level service. Drive down shortages, damages, customer claims and deductions through root-cause analysis. Partner with Sales, Customer Service, and Planning to support key accounts, new item launches, and promotional execution.
• •Fleet & Asset Management: Manage private fleet and material handling assets for utilization, uptime, maintenance compliance, and lifecycle cost; maintain facility condition and develop CAPEX proposals for equipment, facility, and technology needs.
• •Labor Relations & Workforce Planning: Lead in union and non-union environments: administer collective bargaining agreements, resolve grievances, and support contract negotiations. Own regional workforce planning, driver and warehouse recruiting, retention, and turnover reduction.
• •3PL & Service Provider Governance: Select, manage, and develop long-term relationships with regional 3PL and service providers. Govern performance through contract compliance, controllable-metric scorecards, and Quarterly Business Reviews; negotiate amendments and drive corrective action plans.
• •Continuous Improvement, Projects & Sustainability: Lead Lean/continuous improvement programs that reduce cost, improve service, and lower the carbon footprint (miles, fuel, idle time). Execute large projects in the region, including branch consolidation or relocation, new facilities, automation, and technology deployments (e.g., SAP S/4HANA, WMS/LMS, routing, handheld and scanning tools), on time and on budget.
• •Business Continuity & Risk Management: Establish and maintain business continuity plans for every regional site covering weather, labor disruption, facility, system, and partner failure; ensure compliance with legal requirements and company policies.
• •Performance Management & Reporting: Own regional KPI performance (safety, service, cost, quality, people) and the monthly performance review cadence; use data and analytics to identify gaps, lead root-cause problem solving, and hold site leaders accountable to targets.
• •Leadership, Talent & Best-Practice Sharing: Build and lead a high-performing, geographically dispersed team of branch and site leaders. Own succession planning and bench strength, coach and develop leaders, and drive engagement. Partner with peer RDLOs to share and adopt best practices and standardize processes across the national network.

Core Competencies:

• •Customer Focus: Develops and maintains mutually respectful and trusting relationships with internal and external customers and concentrates on meeting or exceeding their expectations. Uses customer information and feedback to continuously improve service. Acts, plans, and executes with customer needs at the forefront.
• •Integrity: Conducts self in an honest and truthful way. Is consistent in words and actions. Maintain confidential information and projects; acknowledges and learns from mistakes without blaming others. Puts others and the organization ahead of personal gain.
• •Effective Communication: Communicates clearly in writing and orally, adapting to a variety of settings and audiences, from the shop floor and union representatives to senior executives, so that messages are understood completely and accurately.
• •Teamwork and Collaboration: Can collaborate effectively to solve problems and achieve goals. Creates an open and transparent environment to obtain the best results by sharing knowledge and information.
• •Accountability: Holds self and others accountable for all work actions and results; follows through on commitments; implements decisions that have been agreed upon.
• •Problem Solving: Applies structured methodologies (e.g., root-cause analysis, Lean tools) to problem solving through effective data collection and analysis. Is open to and creative in sourcing data, looks past the obvious answer, judges based on facts, and provides accurate and effective solutions.
• •Planning, Organizing and Prioritizing: Accomplishes work by assigning resources effectively and efficiently and using tools that permit the required time and effort to undertake multiple activities and achieve multiple priorities. Able to anticipate the scope and complexity of situations. Is prepared and expects barriers, challenges, uncontrollable variables and adjust plans, accordingly, measuring results.
• •Safety Leadership: Treats safety as a non-negotiable value. Models safe behaviors, stops unsafe work, and holds leaders accountable for hazard identification, incident investigation, and corrective action. Uses leading indicators and coaching, not just lagging results, to prevent injuries and accidents.
• •Motivating Others: A supportive and collaborative leader and colleague who assesses individual's motivations to push them to achieve and contribute at their peak performance level. Provides information and empowers others, providing recognition and guidance at all levels, sharing ownership of results. People feel energized and engaged when working with or for this person.
• •Managerial Courage: Communicates directly and completely, delivering constructive feedback or contributing ideas, even in conflict or disagreement. Embraces tough situat