Director of Care Coordination, Proactive Care Shared Services

Job Description:

The Proactive Care Shared Services Care Coordination Director drives collaboration and alignment among clinical operations teams, Care Traffic Control, physicians, and senior leadership at physician practices to drive practice improvement and transformation.

• This leader must reside in the Intermountain Health footprint (UT, ID, NV, MT or CO).
• Essential Functions

• •The Care Coordination Director provides strategic leadership, direction, and administration in optimizing performance of Care Traffic Control team in employed and affiliated physician practices while implementing structures, processes, and services in alignment with value-based, patient focused care models.
• •Closely collaborates cross interdepartmentally with leaders in analytics, network operations, care management, home services, coding, and other areas to ensure services are coordinated and optimized.
• •Assesses practice/provider readiness for Care Traffic Control services.
• •Identifies opportunities for and develops suggestions for Care Traffic Control services improvement and monitors/assists in execution of improvement activities
• •Leads development and implementation of population health management models within Care Traffic Control.
• •Promotes collaboration and a cooperative atmosphere and fosters a team environment.
• •Provides leadership and direction to Care Coordination Managers, Supervisors, Care Coordinators, and other team members to optimize practice outcomes.
• •Collaborates with management and operations team members to develop strategic, operational, and technological solutions for improving safety, quality, patient experience, provider engagement, and access, while reducing the cost of care delivered.
• •Partners with leaders in Clinical Operations to lead the implementation and expansion of Care Traffic Control services.
• •Builds strong, credible working relationships with senior management and physician leaders of organizations in various regions and markets to drive meaningful change in care delivery.
• •Reports directly to the Executive Director of Operations Transformation

Skills

• •Healthcare Leadership
• •Healthcare Operations
• •Care Management
• •Healthcare Management
• •Patient Safety
• •Traffic Control
• •Coordinating Services
• •Workforce Development
• •Patient Care Coordination
• •Patient Care

Qualifications

Minimum Qualifications

• •Bachelor’s degree in healthcare or business administration
• •Demonstrated healthcare leadership experience
• •Experience in service co-development with customers as well as health services implementation
• •Excellent written and verbal communication skills
• •Excellent presentation, interpersonal, and relationship-building skills with a high level of proficiency creating executive facing deliverables
• •Experience with change management in large organizations
• •Proven track record of leadership, including achieving results with and through others
• •Ability to coach and develop teams of leaders
• •Strong computer skills including knowledge of MS suite of systems

Preferred Qualifications

• •Master’s degree in healthcare or business administration
• •Leadership experience in Care Coordination or Care Management practice
• •Experience in population health and value based care operations delivery

Physical Requirements

• •Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• •Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• •Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• •May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
• •For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

With this position, you are eligible to participate in the Annual Pay for Performance (AP4P) Plan. This plan enables Intermountain Health to provide leaders with an additional performance compensation opportunity. The AP4P award opportunities are calculated as a percentage of your base salary. Awards are paid out based on attainment of selected Board-approved goals.

Location:

Key Bank Tower, Nevada Central Office, Peaks Regional Office

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

• $59.50 - $91.84
• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.