Director of Center Operations

Description

Join an energetic, patient-focused team!

MedStar Radiology Network is currently seeking an experienced Director of Operations for a Full-Time position at our outpatient imaging center located in Chevy Chase, Maryland . This position will manage radiology operations for outpatient imaging centers located in Chevy Chase, Rockville, and Olney. Begin or continue your exciting and rewarding career in outpatient imaging today! Apply for immediate consideration!

What We Offer:

• •Competitive pay
• •Quarterly Bonus Program
• •Paid Time Off & Holiday Pay
• •Comprehensive medical, dental, vision, and prescription coverage with a Flexible Spending Account (FSA)
• •401(k) with Company Match and Company-paid Life Insurance
• •Short-term & Long-term Disability and Employee Assistance Program (EAP)

JOB SUMMARY :

Under the direction of the Administrator, Sr. Director, VP, or EVP, the Director of Center Operations:

Must have experience and knowledge of business practices, budgeting, accounting, and supervisory techniques. Must have a working knowledge of clinical and/or support service operations, the ability to plan and direct the work of others and assist with the development and implementation of policies and procedures. A comprehensive knowledge of modern business and leadership practices is required. Must be knowledgeable of medical and/or imaging billing, payer contracts, and reimbursement practices. Must also be knowledgeable of imaging accreditation and applicable industry regulations (ACR, Medicare, etc.). Must be able to effectively communicate, both orally and in writing. Must possess the ability to assist in developing program objectives and deadlines and work within approved budget. Must be proficient in computer applications, to include MS Office Suite.

ESSENTIAL JOB FUNCTIONS

• •Develops and maintains effective and collaborative professional working relationships with center Medical Director(s), Radiologists, OIA, and when applicable, partner and radiology leadership. Communicates regularly and involves them in decisions as appropriate.
• •Works with administrator to utilize existing OIA sales standards and best practices relating to the sales and marketing efforts of the Imaging Center. Supervises, trains, coaches and evaluates the sales staff and daily workflow for areas of responsibility.
• •Demonstrates, models and monitors, through observations and results, the sales effectiveness of Practice Liaisons and adheres to sales effectiveness expectations when performing direct sales to prospective, new and established referring providers (50-60% of the time).
• •Executes sales calls to obtain desired outcome for the work area and organization, including best use of sales techniques, and adherence to sales standards such as usage of team calendar, monthly and daily pre-call planning and effective territory management.
• •Situational awareness including appropriate professional presence in referring practices, acting in the best interest of the customer and maintaining confidentiality.
• •Effective problem solving including active listening, maintaining impartiality, and appropriately balancing the needs with available resources and constraints.
• •Daily update of CRM to accurately record activities and to ensure practice and contact record information is accurate on reports.
• •Maintain current knowledge of competitors and their strategies and responds quickly and appropriately to changing market conditions.
• •Works with and as an extension of the administrator in the development of work-area organizational goals within the categories of People, Quality, Growth, Service, and Finance. Regularly meets with direct reports to share, measure, track, and achieve success.
• •Demonstrates proficiency in OIA tools including CRM, OIA-produced reports and other resources available to perform job and achieve desired outcomes. Trains and develops skills in direct reports to inspire autonomy.
• •In collaboration with the Administrator, analyzes data to identify areas of focus and opportunity and develops sales plan outlining strategies to achieve desired outcomes. Monitors timely execution of sales plan initiatives and periodically reports progress to Administrator.
• •Oversees, facilitates, and executes sales initiatives, including campaign implementation, event management and promotional activities.
• •Actively supports organizational goals by establishing regular meetings with direct reports and/or staff to discuss and develop strategies, analyze and measure efforts and track results, implement actions outlined in sales plan, and other organizational initiatives.
• •Represent OIA/Center at meetings with customers, referring offices, patients, and partner (when applicable).
• •Ensures provision and delivery of ongoing sales training for sales staff. Facilitates sales staff participation in in-service trainings to increase understanding of clinical and business office operations.
• •May initiate and perform disciplinary action, in absence of the administrator or Director, after consulting with Human Resources.
• •As needed, works with administrator and center leadership to support center-wide performance improvement initiatives.
• •Receives guidance and direction from the Administrator, but plans, develops, and implements programs and projects with minimal assistance.
• •Demonstrates accountability to the needs of the organization by developing and maintaining a strategic perspective to achieve assigned goals, objectives, and deadlines.
• •Continuously monitors the effectiveness of implemented programs and strategies to assist and ensure center is consistently achieving desired outcomes.
• •Supports a work environment which promotes cross-training of work responsibilities for all work groups.
• •Assists administrator in maintaining current knowledge of competitors’ strategies and participates in sales & marketing functions as required.
• •When requested/needed, works with and participates with marketing team to 1) facilitate and execute marketing initiatives, such as sales, media relations, publications, events presentations, and promotional activities during and after normal business hours 2) identify areas for growth and new potential revenue sources and develops sales/education strategies to capture.
• •Collaborates with the Administrator to consistently identify opportunities and takes action to implement programs within area(s) of responsibility which address quality control and improvement and streamlining of work to: a) increase referral volume, b) hardwire best practices to promote exceptional service and experience to patients, peers, and external customers.
• •Provides center/operational information and guidance when needed to others, including staff, executive management, and outside sources.
• •Works with and as an extension of the administrator to oversee/develop and implement programs and strategies which address/ensure:
• •a. Proper staffing levels
• •b. Timely recruitment of a high-quality work force
• •c. Proper orientation and training of new employees
• •d. Development of second-level leaders and staff employees
• •e. Effective coordination of daily activities
• •f. Employee satisfaction within the workplace
• •Works with and as an extension of OIA HR department to perform local HR responsibilities as needed or directed to ensure established and communicated procedures are followed at the center level, and proper completion and handoff of required paperwork such as PAFs, PRFs, NURF, I9, Applications, etc. are submitted within the established timeframe.
• •Attends/participates in company-wide meetings as scheduled and required.
• •Must be able to participate in evening and weekend marketing events on behalf of the center, which includes periodic overnight travel to meetings.
• •Proposes operational changes/improvements that will assist the center in meeting or exceeding the volume and customer service quality performance targets.
• •Supports development and identifica