Director of Communications

Agency: Office of the Colorado Child Protection Ombudsman

Position: Director of Communications

Status: Full-Time

• FLSA : Exempt
• Location: Denver, Colorado (Hybrid)
• Reports to: Child Protection Ombudsman (Chief Executive Officer)

Salary: $100,000 - $110,000 annually

Salary placement within the range will be based on qualifications and experience.

Bring your communications expertise to a mission that matters.

About the Office

The Office of the Colorado Child Protection Ombudsman (CPO) is an independent state office established in statute to provide oversight of Colorado’s child protection system. The CPO serves as a neutral forum for people to raise concerns about child protection services and provides credible, system-level insight to state leaders. Through complaint review, investigation, and analysis, the CPO identifies patterns and recommends improvements that strengthen fairness, accountability, and outcomes for Colorado’s children, youth, and families. Housed within the Colorado Judicial Branch, the CPO operates independently from the agencies it reviews.

About the Position

The CPO is seeking an experienced communications professional to serve as its Director of Communications. As the agency’s senior communications professional, the Director provides strategic and operational leadership for internal and external communications and ensures information about the CPO’s services, priorities, and work is accurate, consistent, and accessible.

The Director independently manages the agency’s communications function and serves as its subject-matter expert and advisor on media relations, public information, outreach, messaging, publications, digital communications, and public records. As a member of the CPO leadership team, the Director advises executive leadership on communication needs, opportunities, and risks and represents the agency with the media, government entities, community partners, and other external audiences.

This is a non-case-carrying position that currently has no direct supervisory responsibilities.

What You Will Accomplish

In this role, you will:

Develop and implement short- and long-term communication strategies that strengthen public awareness, outreach, and the CPO’s internal and external communications.

Serve as a trusted communications advisor to the Ombudsman, Deputy Ombudsman, and agency leadership on emerging issues, media inquiries, public messaging, communication risks, and opportunities for engagement.

Manage the CPO’s media relations, including responding to inquiries, developing media materials, coordinating interviews, and preparing agency representatives for media engagement.

Coordinate timely and legally compliant responses to Colorado Open Records Act requests in collaboration with agency leadership and legal counsel, as appropriate.

Expand the CPO’s outreach and education efforts for youth, families, care providers, community partners, rural communities, and the Colorado General Assembly.

Develop clear, accurate, and accessible content for the CPO’s website, newsletters, social media, reports, briefs, and other communication platforms.

Lead the development and publication of major agency communication products, including the CPO’s annual report.

Manage the CPO’s Youth Voice Collective and develop youth-focused communications, outreach activities, and opportunities for young people to engage with the agency.

Establish communication protocols, messaging resources, and style guidance that support consistent and effective communication throughout the agency.

Provide CPO staff with communication training, guidance, and support for public-facing materials, presentations, outreach, and media interactions.

What You Will Bring

The successful candidate will be an experienced communications professional who can independently manage a broad communications function while serving as a trusted advisor to executive leadership. You will bring strong judgment, excellent writing and editing skills, and the ability to respond thoughtfully to sensitive, high-profile, or rapidly developing matters.

You will also bring:

Experience developing and implementing organizational communication strategies while managing multiple priorities, projects, and deadlines.

Media relations experience, including responding to inquiries, coordinating interviews, developing media materials, and preparing organizational leaders for media engagement.

The ability to translate complex or sensitive information into clear, accurate, and accessible content for diverse audiences.

Knowledge of and experience working with the Colorado Open Records Act, including coordinating or responding to public records requests.

Experience managing communications across websites, social media, reports, publications, and other digital or print platforms.

The ability to exercise independent judgment and discretion when handling confidential, sensitive, high-profile, or time-sensitive matters.

The ability to collaborate effectively with executive leadership, colleagues, government entities, community partners, media, and other external audiences.

Minimum Qualifications

To be considered for this position, you must have:

A bachelor’s degree in communications, journalism, public relations, public administration, or a closely related field and at least seven years of progressively responsible experience in communications, public relations, public affairs, journalism, or a closely related field.

Candidates without a bachelor’s degree must have at least 15 years of relevant professional experience.

Experience developing organizational communication strategies and managing multiple projects, platforms, priorities, and deadlines.

Experience producing, writing, and editing clear and accessible communications for diverse audiences, including websites, social media, reports, publications, and other digital or print materials.

Media relations experience, including responding to inquiries, developing materials, coordinating interviews, and preparing organizational leaders for media engagement.

Knowledge of and experience with the Colorado Open Records Act, including coordinating or responding to public records requests.

The ability to exercise independent judgment when handling confidential, sensitive, high-profile, or time-sensitive matters and to collaborate effectively with internal and external partners.

Preferred Qualifications

We are especially interested in candidates who also have two or more of the following:

An advanced degree in communications, journalism, public relations, public administration, public policy, or a related field.

Communications or public affairs experience in government, the public sector, a public-accountability organization, or an independent oversight, investigations, or ombudsman setting.

Knowledge of Colorado’s child protection and child-serving systems and the laws, policies, and public issues affecting them.

Experience with Colorado General Assembly budget processes or communicating complex policy, legislative, or systemic issues to public officials, community partners, media, or other external audiences.

Experience managing communications involving sensitive, high-profile, or rapidly developing matters.

Work Environment

This is a hybrid leadership position based in Denver, Colorado. Periodic statewide travel is required.

The role requires resilience, professionalism, and the ability to respond thoughtfully to urgent or sensitive matters while maintaining focus on long-term organizational effectiveness and agency priorities.

Agency Values

The CPO’s work is guided by the following principles:

Integrity – Transparent, impartial, and consistent

Collaboration – Change through shared knowledge and partnership

Equity – Systems responsive to diverse experiences and needs

Curiosity – Continuous learning and reform

Independence – Autonomy from