Director of Customer Success

At LumiQ, we’re on a mission to make professional education enjoyable. As a modern, audio-first learning platform, we empower accounting and finance professionals to fulfill their continuing professional development requirements through engaging podcasts. Over the past five years, we’ve cultivated a devoted customer base of over 1,000 corporate and accounting firms across North America.

LumiQ is proud to be a 2025 Deloitte Fast 50 and Fast 500 winner. We’re creating awesome proprietary content, nailing our go-to-market strategy, and being the first to shake up the industry. In 2024 we secured a strategic investment from Vertu Capital to fuel our expansion globally and continue executing on our exponential growth plans.

LumiQ is also a certified Great Place to Work! We’re all about transparency, ownership, innovation, and empathy. If you’re ready to make a real impact and help us transform professional education, we’d love to hear from you!

About the Role:

LumiQ is seeking a growth-oriented, and highly talented Director of Customer Success to scale and lead our Customer Success function. As we enter our next major phase of expansion, you will hold ultimate accountability for retaining and expanding product adoption amongst our B2B customers.

This Director role requires a rare blend of inspirational people leadership, commercial acumen, and deep operational discipline. You will be able to; 1) inspire and manage the Customer Success team; 2) be able to help with key accounts when needed; 3) make informed decisions through data driven insights and; 4) envision automated processes that allow the entire department to scale productively.