Uare.ai

Director of Customer Success

Los Altos, CA

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hirly's read of this role

Role family: Customer support
Seniority: Director
Stated salary: $120,000 – $200,000 per year
Country: US
Work mode: On-site / unstated
First seen by hirly: 3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Uare.ai is the platform for Human-First AI. Instead of one model trained on everyone, each person owns an Individual AI trained on their own voice, story, and life. Founded by Rob LoCascio (founder and former CEO of LivePerson) and backed by $10.3M from Mayfield and Boldstart Ventures, we are building the platform where people bring their individuality to life. Authentic, not Artificial.

About the role

We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base.

What you'll do

Design the CS motion from scratch: onboarding, activation, retention, automation vs high-touch.
Own stickiness and activation metrics (NRR, GRR) and the systems behind them.
Partner across product and sales; lead as a hands-on player-coach.

What we're looking for

Built CS 0-to-1, enterprise/B2B high-touch with consumer overlap.
Ownership of retention and activation metrics with real outcomes.
Earlier-career energy over big-enterprise process.

How we hire

Across every role we index heavily on a growth mindset. We want people who optimize for outcomes over output, use best practices and experimentation by default, and are always looking to move the metric that matters, not just complete the task.

Location: in-person, 5 days a week, across our San Francisco and Los Altos offices.

The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity and a comprehensive benefits package.

Annual Salary

$120,000 — $200,000 USD

Original posting on Uare.ai's site ↗

Listed on hirly, a job board. hirly is not the employer: Uare.ai is hiring for this role.