Director of HR and Operations

Overview of Responsibilities:

This position is the organization's primary human resources practitioner and administrator and will be responsible for day-to-day oversight of human resources functions within MOFGA and MOFGA Certification Services LLC. This role serves as an approachable resource for employees and managers and will lead benefit administration, payroll, employee life-cycle and the annual review process. This role also provides general administrative and technology support and ensures that organizational processes, practices and structure align with MOFGA’s values and mission and comply with state and federal labor laws.

The Director will serve on the MOFGA management team that negotiates with the bargaining units of the MOFGA Workers United union, represented by MSEA-SEIU Local 1989, and will be responsible for implementing the Collective Bargaining Agreement. This role will drive efforts to maintain an inclusive, equitable, and high-performance organizational culture. The person in this role must be a highly motivated, approachable individual committed to creating a healthy, inspiring and rewarding work environment for all employees.

Supervisor: Director of Finance and Operations

Work Week: Full-time, generally Monday through Friday, 9 a.m. to 5 p.m. Occasional nights and weekend hours required, including during the Common Ground Country Fair.

Position: Salaried. Federal Fair Labor Standards Act Exempt. The employee is not eligible for overtime payment. This position is not eligible for MOFGA’s collective bargaining unit.

• Location:
• This position is based at MOFGA’s office in Unity, and should aim to be in office three days per week, or as needed. A hybrid Unity office/remote work schedule may be agreed upon and can be discussed during the hiring process.

• Salary and Benefits:
• The salary range for this position is $65,000 - $73,000 annually, depending upon experience. MOFGA has an excellent benefits package, including paid medical, dental and vision insurance, and parental leave. Employees receive a generous paid time off package, including vacation and sick time, three personal days, two week-long office closures, 14 paid holidays annually, and a sabbatical after seven years of employment.

Minimum Qualifications:

5+ years of effective high-level management and human resources experience, preferably working in a non-profit organization aligned with MOFGA's values or in a unionized workplace.

Superior interpersonal skills and ability to negotiate effectively, resolve conflicts, and communicate professionally with a culturally diverse group of co-workers, volunteers, and organizational stakeholders.

Ability to act with integrity, professionalism, and confidentiality.

Thorough knowledge of employment-related laws and regulations, and an understanding of a unionized workplace.

Excellent organizational and project management skills and ability to prioritize and manage tasks of a dynamic and complex workload.

Proficiency with HRIS management and troubleshooting (MOFGA uses BambooHR) and the Google and Microsoft Office suites of software: email, word processing, spreadsheets, presentations etc.

Position Requirements:

Willingness to be hands-on in a role that requires a high level of energy and professionalism.

Commitment to work regularly onsite in Unity to partner with staff across all teams.

Responsibilities:

MOFGA Employee Resilience:

Cultivate a positive work environment.

Support staff capacity to achieve high-impact programs and services through improved efficiencies of our internal organizational systems.

Ensure MOFGA has benchmarking for competitive pay and benefits.

Oversee MOFGA’s staff development efforts, assess employee training needs and identify training opportunities for professional growth.

Regularly assess the employee experience at MOFGA, providing feedback and strategic recommendations to leadership.

Create opportunities for MOFGA staff to feel valued and appreciated.

Human Resources Administration:

Ensure compliance with employment law, including maintenance of official personnel files.

Serve as the primary point of contact for MOFGA staff on HR-related issues, ensuring that concerns are addressed in a timely and effective manner.

Manage recruitment and hiring process, including onboarding for new employees.

Oversee and manage the performance review process.

Administer employee payroll and benefits programs.

Serve as the primary contact for benefit and insurance brokers, Maine’s Paid Family and Medical Leave program, and community partners.

Update and implement comprehensive employment policies and procedures, including the employee handbook, and detailed job descriptions.

Manage employee relations, including conflict resolution, disciplinary actions, and grievances.

Oversee and conduct all offboarding and exit interviews.

Serve as management liaison with the union including:

Participating in regular meetings with designated representatives;

Managing implementation of and training managers on HR policies and terms of collective bargaining and other agreements;

Assisting with negotiation preparation and ongoing administration; and

Overseeing consultation and grievance processes, as needed.

Identify and implement best practices to cultivate a collaborative, innovative organizational culture that is grounded in MOFGA’s core values.

Advise and coach MOFGA leaders on best practices in management, team dynamics, and organizational development.

Implement and manage systems and workflows that meet the needs of MOFGA, while ensuring consistency with the work led by other operations team members

Operations and IT:

Collect and process mail on a regular basis including preparing financial deposit reports, depositing cash and checks in MOFGA's checking account, and scanning and circulating mail to staff as needed

Provide new staff with necessary IT hardware and software and manage staff hardware inventory.

Manage IT support requests, and coordinate with the organization's external IT service provider and Buildings & Grounds staff as needed.

Manage organization-wide software subscriptions, including licenses, renewals, user assignments, new-hire setup, departures, and software decommissioning/archiving.

Develop an equipment inventory and tagging system for MOFGA office equipment.

Support the Common Ground Country Fair team with tasks including but not limited to: set-up, clean-up and roles as assigned during the fair weekend.

MOFGA’s success is dependent upon the collaborative spirit among its staff members and volunteers. Employees are expected to be ready and willing to assist colleagues in all program areas when directed to do so by their supervisors. This includes having all staff work at the Common Ground Country Fair.