Director of Operations

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Overview

As Director of Operations for D iptyque Americas (USA, Canada and LATAM) , you will be responsible for supporting the brand’s growth in all supply chain, demand planning and operational aspects by partnering with the Diptyque teams , as well as 3PL and Global Operations team s . You will be accountable for the key l ogistics KPI ’s as well as the f inancial l ogistic s budget.

The Director of Operations will lead and develop a high performing team of professionals – setting clear goals, providing guidance to the team, and ensuring effective communication and collaboration.

The Director of Operations will seek c onstant optimization an d will foster collaboration with all stakeholder s .

This position is based in our NYC office reporting to CFO/COO.

Missions and responsibilities-

Demand and Supply Planning

Lead the strategic deployment of agile, demand-driven customer centric supply chain planning: Demand planning, Supply Planning and Retail distribution planning

Supervise the Sales and Operations Planning process with the demand planners for all distribution channels (E-commerce, Re tail , Retaillers, Travel Retail and Distributors ) , animating the process with all stakeholders (sales, marketing and finance) ensuring continuous improvement in the forecast accuracy

Supervise purchase plan to Global team and replenishment plans to Diptyque network to deliver optimal stock cover while maintaining high fulfillment rate and low carbon footprint .

Monitor Americas Stock (in warehouse and stores)

Develop and maintain seamless relationships with HQ teams.

Explore and implement best-in-class and innovative solutions to improve demand and supply planning processes.

Identify demand forecast risks and develop effective mitigation plans.

Assist in developing annual budgets and cost-effectiveness initiatives.

Logistics ( T ransport and W arehouse)

Design logistics blueprint to support ambitious brand growth and drive efficiency ( identify and assess the best 3PL partners, transport partners, etc.)

Work closely with local partners and the Global L ogistic s team to optimize costs for inbound and outbound flows

Lead and m anage the relationship with the existing 3PL to drive continuous service improvement and efficiency gains

Manage and monitor annual Logistic B udget , R eforecast and C losing.

Develop annual budgets for Logistics and lead carbon reduction and cost-effectiveness initiatives , in collaboration with Diptyque teams, customers and suppliers.

Systems and reports

Continue to improve the IT solutions to support the business and improve process efficiencies.

Optimize Business Intelligence and reporting solutions to support decision-making

Team management and development

Manage , D evelop , Empower and Retai n a team of 3 directs and 6 in total.

Adapt way s of working to support Diptyque growth and ambitions

Key Success factors

Develop stra tegic vision while remaining hand on

Business driven, self-starter and proactive

S olution driven mindset

Ability to drive change management

The successful candidate will:

Deep and proven experience ( 10+ years) working in businesses requiring an exceptionally high level of business and financial acumen. Understand ing of the drivers for cost control and inventory management.

Proven ability to attract, develop, motivate, retain and lead a high-performing team of professionals

A leader who has played a key leadership role in growing a supply chain organization (from Demand Planning to Logistics) by implementing operational excellence and process improvement initiatives, as well as technology enhancements, resulting in improved procurement metrics and cost efficiency

Have End-to-end supply chain leadership experience at companies of scale and known for having best-in-class operations

Experience scaling up supply chain operations on a local level

Experience in working with international environment

Passion for finding and implementing sustainable supply chain solutions

Salary Range: $190,000 - $220,000

Bonus: 20%

Diptyque is committed to diversity in all its forms and considers each application carefully.