Director of Operations & Communications

Who We Are:

Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic thinking, and enterprise intelligence to drive measurable business outcomes.

For more than a decade, we have built our business around one belief: the best technology makes great people better. Our teams of strategists, creatives, analysts, and technologists use Omega, our AI operating system, to surface opportunities faster, investigate what is driving performance, and execute approved work with greater speed and precision. Behind Omega is Iris, our proprietary intelligence layer, built on years of real performance data, strategic frameworks, testing, and learnings from across our client portfolio. AI expands the capacity of our people to think, create, solve harder problems, and make better decisions. Human judgment, creativity, and accountability remain central to how we work.

As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. We partner closely with our clients as an extension of their teams, working across strategy, execution, and measurement to identify what is truly blocking growth and determine what to do next. Our culture is built on people who are curious, ambitious, accountable, and committed to delivering meaningful results for our clients and for one another.

At Power Digital, we believe the future belongs to teams that combine the best talent with the best technology. We are building that future today.

**We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

A day in the life:

As a Director of Operations and Communications, you will sit at the center point of the company, moving between conversations with leadership, department heads, and frontline teams, translating high-level decisions into clear next steps while keeping a careful line between what's ready to share and what's still confidential. You will own the communication strategy, waterfall, and the platform where updates and initiatives are readily visible for the team. Days may be spent building and refining communications for a rollout, producing toolkits and ensuring proper change management sequencing, or following up with the people accountable for action items, flagging what's falling behind, and gently but firmly keeping deadlines on track. Alongside this, you’ll carry operational responsibilities: looking at a process that's causing friction, mapping out where it breaks down, and sketching a more effective and efficient way forward. You'll work with stakeholders, source feedback, lead meetings and on-sites, and strategize, making your people skills critical to success.

Key Responsibilities:

Create & maintain an internal Power Communications platform to disseminate communication + appropriate resources to each stakeholder

Work with a dedicated nova engineer to maintain + innovate the platform

Own all internal company communications, both company-wide and to senior leadership; owning the communication waterfall and strategy

Police timeline of company rollouts + strategy

Facilitate the agenda for all company scums, lead the meeting, & disseminate information to the team following

Facilitate quarterly company kickoff meeting agenda, deck creation, share screen & disseminate information to the team following

Assist with CEO’s monthly company memo + distribution

Create the Power Insider quarterly newsletter

Work with the internal marketing team on external company communications

Support HR team with crisis communications

Own task management & accountability company-wide

Project manage company initiatives that require action by a deadline from distribution to completion

Track progress, share updates with leaders, and hold team members accountable for each task to completion

Coordinate and lead bi-annual leadership onsite/offsite meetings, from planning to post-onsite measurement

Own the consolidation and maintenance of company processes

Identify bottlenecks, inefficiencies, and redundancies

Work with stakeholders and source feedback to understand needs and friction points

Resolve process kinks and drive improvements

Ensure processes are maintained & up-to-date on a quarterly basis

Employ AI technologies to enhance and optimize business processes

Utilize and leverage Power Digital's nova ecosystem as it relates to your department

Role Requirements:

4-5 years in an Operations role with a proven track record of driving process improvements with a complex organization

Background or experience in company communications with hands-on experience owning the communication strategy for an organization

Growth mindset and problem-solving skills

Understanding of change management best practices

Strong relationship skills

Strong speaking skills and articulation

Key Performance Indicators (KPIs)

100% accuracy of Power Communication Portal maintenance & distribution to all appropriate stakeholders in a timely manner - maintained on a weekly basis

100% completion rate of mandated company initiatives

1 closed operations project per quarter to drive meaningful improvements in our operations, approved by manager as most important project of the quarter

Most Important Things (MITs)

Strategic distribution of company communications + resources to all appropriate stakeholders in an effective, timely cadence, and accountability with task completion

Operational excellence - resource management, consolidation, storage, and optimization of all company processes.

Strong completion across all mandated company initiatives

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/ . If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at [email protected] before taking any further action in relation to the correspondence.