Director of Operations - Los Angeles

About Us

Modena Health (“MH”) and Modena Allergy & Asthma ("MAA") are leading and rapidly growing medical practices specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizona—and ambitious plans for national expansion. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care while advancing clinical research and expanding access to cutting-edge medicine.

Known for our high standard of excellence, we provide compassionate, patient-centered care for both pediatric and adult patients. Our model combines hospitality-driven service with innovative technology solutions that streamline operations, improve clinical outcomes, and enhance the experience for both patients and providers.

At Modena, we aim to hire great people, treat them well, and help them find meaning and purpose in our mission. Our dedicated team values collaboration, positivity, and growth while striving to improve lives through expert diagnosis, treatment, and research. We are looking for high-energy, kind, and collaborative individuals eager to grow personally and professionally while making a meaningful impact in the lives of others.

Position Summary

The Director of Operations provides day-to-day operational leadership for Modena Allergy & Asthma’s Los Angeles-area clinics and additional clinic locations or markets as assigned based on organizational needs. Working closely with the CEO, this leader also helps shape and implement enterprise-wide operational standards, centralized services, performance measures, and systems that support a consistent patient and employee experience across Modena.

The Director partners closely with the Director of Operations – San Diego and other functional leaders to strengthen clinic performance, support new locations and acquired practices, and scale operational best practices. This is a full-time, exempt position, generally scheduled Monday through Friday (40 hours per week).

Position Details

Reports to: Dr. Brian Modena, CEO

Direct reports: Practice Managers for Los Angeles-area clinics and other assigned locations; matrix/dotted-line collaboration with centralized operations functions, including virtual administrative support, patient access, referrals, prior authorization, and laboratory operations

Key partners: Director of Operations – San Diego; Director of Nursing; Director of Billing; Director of HR; IT and data privacy leadership; Regional Medical Directors

Location & travel: Based in the Greater Los Angeles area in a hybrid capacity, working closely with the CEO. Regular travel to Los Angeles-area clinics and periodic travel to other Modena locations or new markets, as business needs require

Scope of Responsibility

Assigned clinic operations: Lead operations for the Los Angeles-area portfolio, including Long Beach, Torrance, San Gabriel Valley, and Hacienda Heights, plus additional clinics or markets as designated by leadership. Geographic assignments may change as the organization grows and responsibilities are allocated between the Directors of Operations

Enterprise-wide operational leadership: Develop, coordinate, and implement common operational standards, policies, SOPs, centralized service models, performance frameworks, and integration processes in partnership with the Director of Operations – San Diego and relevant functional leaders

Key Responsibilities

Regional Operations Leadership

Practice Manager leadership: Coach and develop assigned Practice Managers; establish performance goals, conduct evaluations, and build leadership succession capacity

Clinic performance: Monitor patient volume, provider productivity, new-patient conversion, no-show rates, access and wait times, and staff retention; lead improvement plans where performance falls below expectations

Workforce planning: Align staffing with provider schedules and operational benchmarks; partner with HR and recruiting on front-office, clinical, and laboratory hiring; support appropriate cross-training

Provider onboarding: Coordinate operational onboarding for physicians and advanced practice providers, including clinic placement, schedule development, EHR training, and credentialing readiness

Financial and market performance: Partner on budgets, supply and vendor spending, facilities, patient volume growth, and referral relationships in assigned markets

Clinic openings: Support and lead assigned new-clinic openings, from staffing and operational readiness through launch and stabilization

Enterprise Operational Excellence & Standardization

Process improvement: Use Lean Six Sigma or comparable methods to assess and standardize workflows, including appointment types, scheduling templates, check-in/check-out, prior authorizations, allergen immunotherapy (AIT) renewals, and daily schedule review

SOPs and policies: Lead development and maintenance of operational SOPs, policies, forms, and patient-facing materials; partner with nursing and medical leadership on clinical protocols

Execution and accountability: Coordinate Modena’s 4 Disciplines of Execution (4DX) / Wildly Important Goals cadence, including lead and lag measures, Practice Manager accountability meetings, and executive reporting across applicable markets

Metrics and reporting: Maintain operational KPIs, scorecards, and dashboards; support external quality reporting, including payer and health-system scorecards

Centralized services: Clarify responsibilities of centralized versus on-site teams; help develop consistent processes for virtual support, patient access, referrals, prior authorizations, and AIT scheduling

Growth, Integration & Systems

Acquisition integration: Lead or coordinate assigned practice integrations using Modena’s integration playbook, with a target of full operational integration within 120 days; oversee workflow transitions, staff onboarding, EHR migrations, legacy-system wind-downs, and coordination with billing and credentialing

EHR and operational systems: Provide operational leadership for ModMed and related patient communication, virtual staffing, and procurement systems; guide standard configurations, migrations, and vendor transitions

IT partnership: Collaborate with IT and privacy leaders on infrastructure changes, telephone and call-center operations, and security of patient-facing processes

Ancillary services: Support development and expansion of ancillary services, including in-house laboratory operations, as directed

Vendor management: Oversee operational vendor relationships and contracts, including service performance, renewals, terminations, and issue resolution

Patient Experience & Compliance

Service excellence: Establish and reinforce a hospitality-inspired approach emphasizing empathy, personalization, and proactive service across patient touchpoints

Service recovery: Oversee consistent patient complaint, grievance, and service-recovery processes, including intake, escalation, resolution, and trend monitoring

Operational compliance: Support adherence to HIPAA, OSHA, applicable wage-and-hour requirements, and payer rules; partner with Billing, HR, and legal counsel on compliance and risk matters

Leadership Development & Partnership

Talent development: Develop Practice Manager onboarding, training, and cross-training initiatives that support internal growth and consistent leadership practices

Director partnership: Collaborate as a peer with the Director of Operations – San Diego to align standards, share best practices, coordinate manager forums, and adapt geographic responsibilities as Modena grows

Executive partnership: Advise the CEO on operational strategy, growth readiness, organizational design, and scalable processes

Perform other duties as assigned.

Skills & Qualifications

Education

Bachelor’s degree in Healthcare Administration, Business, or a related