StepStone Hospitality Inc.
Director of Outlets
Charlotte, NC
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hirly's read of this role
- Seniority
- Director
- Country
- US
- Work mode
- On-site / unstated
- First seen by hirly
- 30 Sept 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Description
As the Director of Food & Beverage Outlets, you will oversee the front-of-house staff and operations of our full-service Restaurants and Bars and In Room Dining ensuring an exceptional experience for all guests. Reporting directly to the Director of Food & Beverage, this leadership role requires a dynamic individual who excels in guest satisfaction, operational efficiency, and team development.
Requirements
1. Administration · Maintain standards of food, beverage, and quality guest service.
· Achieve budgeted revenues and expenses and maximize profitability related to the food and beverage department.
· Contribute to the profitability and guest satisfaction perception of other hotel departments.
· Develop short- and long-term financial and operational plans for the food and beverage department that relate to the overall objectives of the hotel.
· Participate in the preparation of the annual hotel budget.
· Ability to compile schedules for department based on staffing standards and hotel flow through.
· Ability to successfully complete payroll for department.
· Increase level of guest satisfaction by delivery of an exceptional product through employee development.
· Manage in compliance with Federal, state, local, and StepStone regulations and standards.
· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and inventory control.
· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
· Ability to accurately use various office and accounting software.
· Must have a comprehensive knowledge of all line level duties and roles.
2. Support
· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
· Ability to assist with the design and preparation of statistical reports and presentations as needed.
· Ability to accurately report information.
· Ability to assist with various accounting department tasks as needed.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
· Attend required meetings.
· Ability to guide, mentor and lead Supervisors and Line level employees
· Must have a comprehensive knowledge of all Microsoft and Adobe applications such as Word, Excel, powerpoint
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