Director of Professional Services

We are currently seeking a Director of Professional Services in Montreal, Quebec who is an exceptional leader with a proven ability for providing leadership, direction and mentorship to the team. The Director of Professional Services will be responsible for leading and directing all implementation efforts from project conception to completion extending to support. You will manage all aspects of client on-boarding, Sales hand-off to delivery, consulting practice, technology practice including configuration, development and integration. As a hands-on leader, you excel at project estimating, risk management, and project management. You have experience leading Professional Services practices and understand the evolving stages of the professional services business. You will have a demonstrated track record of developing, enhancing, selling, and delivering consulting/professional services and solutions. You will be accountable for operational/financial metrics and overall business results while ensuring profitable growth, quality of consulting delivery, and maintaining customer reference-ability.

Duties and Responsibilities:

Manage the Professional Services practice to an agreed set of metrics, and help set the vision for its evolution

Own the overall portfolio of project delivery and software implementations

Establish Weekly, Monthly, Quarterly and Annual Revenue Forecast working with the Exec team, and then take ownership of delivering on the goals.

Own and manage project staffing and resourcing

Ensure Utilization goals are met for each Professional Services resource

Ensure our implementation methodology aligns with the projects and scope of work to be delivered

Be an escalation point for customers and work closely with the implementation teams on technical matters as needed

Assist the sales team with the identification, scoping, planning, and expectation setting of opportunities within both existing and new customers

Provide guidance, feedback, coaching and mentorship to the team

Communicate priorities, challenges and results to the team as well as executive leadership

Collaborate with the product team to build technology to drive automation and product enhancements

Leadership development:

Demonstrated experience managing managers, not just individual contributors — a team structured with team leads / intermediate layers, not flat.

Proven track record of developing early-career leaders into a performing team — specific examples of direct reports who advanced into or grew within leadership because of their coaching.

Experience taking a leadership group through forming/storming into performing — building cohesion among leads who don't yet operate as a unit.

Comfort being the active developer of leaders, not a coordinator who relies on already-mature reports.

Qualifications:

• •10+ years in Professional Services roles with demonstrated growth and increasing responsibility.
• •7+ years leading Professional Services practice/book of business in a fast-paced environment with proven success tracking P&L
• •Comfortable leading pre/post sales discussions with all levels of customer resources, technical to executive
• •Understanding of financial metrics associated with Services Delivery (Utilization, Margin, Delivery Efficiency, etc.)
• •Demonstrated ability to manage multiple projects at once, with good time management skills
• •Polished presentation, verbal, written and client communication skills
• •Prior experience writing SOW’s and leading implementations
• •Comfortable with JIRA, Tempo and CRMs (Creatio and Microsoft)
• •Highly efficient and ability to multitask
• •Attention to detail and takes pride in quality of work delivered
• •Able to perform in a metrics-driven, process-based organization
• •Extensive experience with managing people, including mentoring and leadership skills
• •Exceptional client facing skills

MUST-HAVE:

Experience of scaling up teams

Managing people of diverse backgrounds

Clarity in communication and goals

Expertise in standardization of processes

Experience in consulting

Experience in escalation handling and management

Project management expertise and agile delivery

Clarity of different delivery models (T&M, Fixed Bid, Capped T&M)

Ability to travel to the USA

SHOULD HAVE:

CRM knowledge (Microsoft, Creatio, etc.)

Technical knowledge (APIs, ETLs, middleware, C#, JS, etc.)

Experience in FINSERVE industry

Strong consulting

Who are we?

Since 2001, Solutions Metrix has been implementing CRM in companies of all sizes and industries, whether they are in Montreal, Quebec, or elsewhere in Canada or in North America. Our team of specialists master a very large number of CRMS without being linked to any. We always recommend the best CRM to our customers according to their needs and objectives. Our method defines a simple implementation process for companies that allows them to quickly and easily use their software and optimize it to the maximum. The secret to our success is simple: we tailor our solutions to our customers' business models, markets and industries.

Solutions Metrix is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Solutions Metrix makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Directeur(trice) des Services Professionnels

Nous sommes actuellement à la recherche d'un(e) Directeur(trice) des Services Professionnels exceptionnel(le) et doté(e) d'un leadership éprouvé pour diriger et encadrer notre équipe à Montréal, Québec. Le(la) Directeur(trice) des Services Professionnels sera responsable de diriger et de superviser tous les efforts de mise en œuvre, de la conception à la réalisation, en passant par le support. Vous gérerez tous les aspects de l'intégration des clients, du transfert des ventes à la livraison, de la pratique de consultation, de la pratique technologique, y compris la configuration, le développement et l'intégration. En tant que leader pratique, vous excellez dans l'estimation de projets, la gestion des risques et la gestion de projets. Vous avez de l'expérience dans la direction de pratiques de services professionnels et comprenez les étapes évolutives de l'entreprise de services professionnels. Vous possédez une expérience avérée dans le développement, l'amélioration, la vente et la livraison de services et de solutions de conseil/services professionnels. Vous serez responsable des mesures opérationnelles/financières et des résultats globaux de l'entreprise, tout en assurant une croissance rentable, une qualité de livraison de conseil et le maintien de la référence client.

Tâches et responsabilités:

Gérer la pratique des Services Professionnels selon un ensemble de mesures convenu et contribuer à définir la vision de son évolution.

Posséder l'ensemble du portefeuille de livraison de projets et de mises en œuvre de logiciels.

Établir des prévisions de revenus hebdomadaires, mensuelles, trimestrielles et annuelles en collaboration avec l'équipe de direction, puis prendre la responsabilité de la réalisation des objectifs.

Posséder et gérer le personnel et les ressources de projet.

S'assurer que les objectifs d'utilisation sont atteints pour chaque ressource des Services Professionnels.

S'assurer que notre méthodologie de mise en œuvre est alignée sur les projets et l'étendue des travaux à livrer.

Être un point d'escalade pour les clients et travailler en étroite collaboration av