Director of Technical Enablement

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

The Director of Technical Enablement is a strategic leadership role focused on technical readiness across Solutions Engineers, Professional Services, partners, and customers. This role owns the development, execution and scale of enablement strategies that accelerate onboarding and drive product proficiency. The role also leads AI-supported enablement workflows and the operating systems (request intake, training registration, knowledge hub) that let the team scale.

Internal Technical Enablement: You will enable Solutions Engineers, Architects and Professional Services roles to effectively communicate the value of complex solutions to stakeholders. This includes onboarding, rubric-based demo coaching, weekly technical updates, and launch readiness for new products.

External Enablement: Your team will ensure that there is up to date content online and instructor led workshops that enable technical audiences at our customers and partners to deliver value with our solutions. This includes partner technical certification pathways, partner onboarding (via the partner portal), blended (on-demand plus instructor-led) learning, and hands-on labs.

In this role, you will collaborate closely with cross-functional partners including Product, Engineering, Sales, Support, Support Enablement, Sales Enablement, Partner Operations, Professional Services Marketing, and Learning & Development to design scalable programs that address skill gaps, support product launches, and promote continuous learning. Responsibilities include building and managing a team of technical enablement professionals, creating and delivering technical content, and implementing enablement platforms and processes. The Director will also establish KPIs to measure the effectiveness of enablement initiatives, using data to refine and improve learning outcomes and business impact.

The ideal candidate brings an understanding of technical products, technical selling skills and customer use cases, combined with experience in adult learning, curriculum design, and go-to-market alignment. In addition, you are able to apply AI to increase your team and audience(s) effectiveness and productivity. You should be comfortable navigating both strategic and tactical work, with a proven ability to influence senior stakeholders, lead cross-functional initiatives, and foster a culture of technical excellence. This is a highly visible role with a direct impact on team productivity, customer satisfaction, and overall revenue performance.

What you will do

Working for the Enablement team is exciting as we empower teams to succeed, bridge strategic and technical functions, and drive meaningful business impact through continuous learning and collaboration. At DigiCert, enablement is about making people better at their jobs. Whether you're onboarding new technical staff, launching a new product, or supporting customers, you directly impact how well teams perform. Watching others gain confidence, close deals faster, or troubleshoot smarter because of the tools and training you built is incredibly rewarding.

Your day to day will include:

Develop and Execute Enablement Strategy

Define and align technical enablement goals with business objectives and go-to-market strategies. Maintain a published annual roadmap and priorities (for example: scale SE readiness, grow partner capability, accelerate with AI).

Ensure customer-facing technical teams are confident and capable in delivering demos, handling objections, and communicating product value.

Design, implement, and scale onboarding and continuous learning programs for Solutions Engineers, Professional Services, Support, and other technical teams.

Oversee the creation of technical training materials, product deep-dives, playbooks, competitive guides, demos, hands-on labs, eLearning modules, self-service launch kits and certifications.

Lead or support enablement sessions such as bootcamps, certifications, product training, and technical workshops.

Own external enablement for customers and partners, including up-to-date online content, live workshops, and partner and customer certification programs.

Build and run the operating systems behind enablement delivery: a single request intake (service desk), self-service training registration, and a centralized knowledge hub

Collaborate Cross-Functionally

Partner with Product, Engineering, Sales, Marketing, and Customer Success to gather insights, plan launches and ensure consistent messaging and knowledge transfer.

Coordinate enablement for product releases, ensuring internal teams are trained on new features, value propositions, and technical nuances.

Keep current with product roadmap, industry trends, competitive landscape, and best practices in technical enablement.

Manage a Team, Lead an Organization

Lead, coach, and develop a team program managers and technical trainers; set goals and review performance.

Foster a culture of learning through weekly technical updates, office hours, and 30/60/90-day reinforcement after training.

Analyze and Report Performance Metrics

Track and analyze enablement program effectiveness using KPIs such as ramp time, certification completion, productivity, customer consumption and feedback scores, plus enrollment and completion rates by audience (internal, partner, customer), demo scores, and time-to-competency.

What you will have

Educational Background:

Degree in Education, Instructional Design, Computer Science, Information Technology, Engineering, Business, or a related field.

Technical Skills & Experience:

5+ years in Enablement, Instructional Learning, Instructional Design

8+ years working in a technical field, preferably in computer security

Ability to translate technical features into business value

Skill in creating clear, structured enablement content, including playbooks, how-to guides, technical briefs, and FAQs

Proficiency with Learning Management Systems (LMS) and Content Management tools (for example, Confluence), plus work-intake and partner-portal tools (for example, Jira Service Desk, Impartner) and working knowledge of Sales productivity tools to align enablement with sales performance

Ability to track and report KPIs like ramp time, certification completion, and sales readiness and customer consumption

Experience using or creating interactive demos , product sandboxes , and with tools like CloudShare

Experience developing blended learning programs (e-learning, live workshops, certifications)

Comfortable discussing APIs, cloud infrastructure, integrations, security, and architecture at a high level

Experience building AI-enabled workflows or agents (for example, Atlassian Rovo or ChatGPT) that improve field productivity.

Soft Skills

Self-motivated, with a passion for leadership. Including direct management of team, and cross-organizational leadership.

Technical, organized and analytical , with ability to eliminate obstacles through creative/innovative thinking

Passion for continuous learning and applying innovative solutions to complex challenges.

Situational awareness and business acumen skills to support self-held critical values of professionalism, humility, and customer-focus

Strong project management skills to accomplish role requirements

Strong communications, interpersonal and presentation skills , in both written and verbal formats

Nice to have