Director of Technical Implementation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Technical Implementation based in United States.

• As Director of Technical Implementation, you will lead the end-to-end onboarding and technical implementation function for a large portfolio of mid-market and enterprise clients.
• You’ll manage a team of senior implementation professionals while establishing the standards, processes, and operating rhythms that support reliable delivery at scale.
• The role combines strategic leadership with hands-on involvement in complex or escalated launches, ensuring clients go live accurately and on time.
• You’ll work closely with Engineering, Client Success, Finance, TPAs, health plans, and carriers to translate technical and operational requirements into effective solutions.
• Your scope will include eligibility and claims files, prior authorization setup, SFTP connections, platform configuration, data quality, and billing integrations.
• This is a high-ownership leadership opportunity in a fast-changing environment where you’ll build scalable processes while continuously improving implementation quality and visibility.
• The role is fully remote in the United States and reports to the SVP of Client Operations & Success.