Director, Payments & Commerce Platform Operations

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

What does the team work on?

The Core Payments team has been instrumental in Roku's exponential growth in online subscriptions, achieved through an in-streaming, on-TV purchase experience. Core Payments supports various teams across Roku; spanning multiple consumer interfaces, including TV, web, mobile, and advertising. These diverse teams have developed unique strategies for selling digital content access, encompassing Subscription Video on Demand/Transactional Video on Demand (SVOD/TVOD), company-branded devices, and on-device shoppable ads.

What is the role?

The Director, Platform Operations – Payments & Commerce owns the operating model, governance framework, and operational strategy for Roku's Commerce Platform organization, driving execution discipline and operational readiness across a payments and commerce ecosystem that supports global commerce operations. This leader builds and runs governance frameworks, operating cadences, and executive reporting mechanisms that keep a complex, multi-team organization aligned and accountable across payment methods, processing, payouts, billing, and financial platform systems. The role requires deep partnership across Product, Engineering, Payments, Financial Platform, Revenue Operations, Compliance, and external partners to translate organizational strategy into measurable operational outcomes. This individual owns strategic prioritization and tradeoffs across governance, execution, incident management, and organizational scalability while also carrying leadership oversight across vendor management, fraud program operations, and payments analytics as the function matures. The Director leads the TPM organization supporting Commerce Platform initiatives and mentors and manages the growing Commerce Platform Operations team. This is a high-visibility leadership role that serves as the connective tissue across Roku's Commerce Platform, ensuring consistent execution, operational transparency, and platform resiliency at scale.

For California Only - The estimated annual salary for this position is between $257,496 - $304,500 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

How will I use AI at Roku?

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.

We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.

What are the responsibilities of the role?

p]:inline" data-streamdown="list-item">Own the operating model, governance framework, and organizational standards for the Commerce Platform organization, including operating mechanisms, decision-making processes, and governance reviews

p]:inline" data-streamdown="list-item">Lead portfolio governance across strategic initiatives, including portfolio reviews, program prioritization, and resource visibility across the Commerce Platform ecosystem

p]:inline" data-streamdown="list-item">Provide executive visibility into execution progress, risk, and organizational performance through KPI governance, executive reporting, and leadership updates

p]:inline" data-streamdown="list-item">Establish and run the organization's operating cadence, including leadership reviews, business reviews, governance forums, and organizational planning rhythms

p]:inline" data-streamdown="list-item">Maintain platform health monitoring and coverage in partnership with the NOC/monitoring team to ensure consistent visibility into system status

p]:inline" data-streamdown="list-item">Drive cross-functional accountability across Product, Engineering, Operations, Payments, and Financial Platform, resolving ownership gaps and adjudicating organizational prioritization conflicts

p]:inline" data-streamdown="list-item">Lead the TPM organization supporting Commerce Platform initiatives across Payments, Financial & Regulatory Compliance, Commerce Systems, and platform modernization programs

p]:inline" data-streamdown="list-item">Own incident management and operational readiness practices across the Commerce Platform, including incident governance, escalation management, postmortems, and root cause reviews

p]:inline" data-streamdown="list-item">Drive operational maturity and continuous improvement, including process standardization, governance optimization, and scalability planning

p]:inline" data-streamdown="list-item">Lead defect and backlog governance, including bug prioritization, aging management, and execution accountability across the platform

p]:inline" data-streamdown="list-item">Provide leadership oversight across adjacent functions supporting the payments ecosystem, including vendor management, fraud program operations, and payments analytics

p]:inline" data-streamdown="list-item">Partner with Payments, Financial Platform, Revenue Operations, and Compliance stakeholders to ensure consistent execution, operational transparency, and platform resiliency

p]:inline" data-streamdown="list-item">Support launch readiness and peak-event readiness for commerce-critical systems and initiatives, coordinating go-live governance and operational readiness validation

p]:inline" data-streamdown="list-item">Mentor, guide, and manage the Commerce Platform Operations team as the organization scales

What experience would help someone be successful in this role at Roku?

p]:inline" data-streamdown="list-item">10+ years of experience in operations, technical program management, platform operations, or business operations, including 3+ years in a people leadership or organizational leadership role

p]:inline" data-streamdown="list-item">Holistic understanding of the payments ecosystem, including payment methods, processing/acquiring, settlement, payouts, billing/invoicing, chargebacks, fraud and risk operations, and regulatory/compliance considerations

p]:inline" data-streamdown="list-item">Proven track record building and running governance frameworks, operating cadences, and executive reporting mechanisms for a complex, multi-team technical organization

p]:inline" data-streamdown="list-item">Experience operating in or alongside platform/infrastructure organizations supporting commerce, payments, or financial systems at scale

p]:inline" data-streamdown="list-item">Strong cross-functional leadership skills, with the ability to align Product, Engineering, Payments, Financial Platform, Revenue Operations, and Compliance stakeholders

p]:inline" data-streamdown="list-item">Demonstrated experience with incident and escalation governance, risk management, and operational resiliency practice