Director, Procurement Ops, Americas

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Procurement

Job Sub Function:

Strategic Sourcing

Job Category:

People Leader

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description:

DePuy Synthes is recruiting for a Director, Procurement Operations, located in Bogotá, Colombia.

JOB DESCRIPTION

The Director, Procurement Operations, will ensure that the Regional Service Delivery Procurement Operations organization delivers results in support of Global Services, One Procurement, and DePuy Synthes business strategy and objectives. The role is accountable for reliable, compliant, and user-centered Source-to-Pay service delivery globally and works directly with business leaders, category teams, Finance, Legal, Compliance, Technology, and the broader Procurement function.

The Director leads regional managers and service teams, translates enterprise standards into regional execution, and owns performance, capacity, risk, controls, stakeholder experience, digital adoption, and continuous improvement. The role balances standardized global processes with valid country and business requirements in a regulated environment, where supply continuity, quality, traceability, privacy, cybersecurity, and patient impact must inform decision making.

KEY RESPONSIBILITIES

Director, Global Procurement Operations will play a critical leadership role, leading, mentoring, and developing regional managers and professionals and providing the guidance, training, and support required to enhance skills and performance.

Oversee the day-to-day operations of the Source-to-Contract function, including sourcing event management, negotiation of price and other contract terms, contract drafting and execution, and stakeholder management activities.

Oversee the day-to-day operations of Requisition-to-Pay, including Accounts Payable, payments, Procurement Operations, purchase-order lifecycle management, and stakeholder and customer-experience management; deliver against agreed service levels while ensuring policy and legal compliance.

Own operational performance across the approved Source-to-Pay service portfolio, including intake and inquiry management, requisition and purchase-order support, buying channels, supplier onboarding and enablement, catalog support, procurement data, operational reporting, and contracting-process handoffs.

Establish regional governance, service levels, performance routines, dashboards, capacity plans, escalation paths, and corrective actions, ensuring delivery against defined service commitments.

Partner with Category Procurement, Finance, Accounts Payable, Legal, Compliance, Quality, Regulatory, Information Security, Privacy, Technology, Supply Chain, and business leadership to align operational services with company requirements and enterprise standards.

Drive continuous improvements in user and supplier experience, effectiveness, efficiency, control performance, data quality, channel adoption, and cost to serve.

Support the development and implementation of automation and artificial intelligence initiatives, and advance digital requirements by defining business needs, data quality expectations, integration points, workflow requirements, reporting needs, privacy and security controls, user testing, deployment readiness, and adoption measures.

Use operational data, external insights, and structured root-cause analysis to prioritize process simplification, automation, touchless processing, self-service, and recurring-issue elimination.

Ensure adherence to procurement policy, delegation of authority, segregation of duties, documented procedures, records requirements, and applicable legal, regulatory, and quality expectations; ensure delivery against agreed service levels and own timely remediation of control and audit findings.

Create value by building trusted relationships regionally and globally, proactively understanding stakeholder needs, constructively influencing expectations, and securing cross-functional alignment on service and transformation priorities, with accountability for value creation, efficiency, and customer satisfaction.

Provide executive leadership for major incidents, business continuity risks, supplier-service failures, system disruptions, and material policy or control exceptions.

Integrate Leadership Imperatives into organization goals, talent decisions, stakeholder interactions, and day-to-day decision making.

QUALIFICATIONS

Education

Bachelor's degree or equivalent university degree is required.

MBA, master’s degree, or another advanced degree is preferred.

Experience and Skills

Required

10–12 years of Procurement, Finance, or other relevant business experience, with a minimum of 7 years in a management role.

Prior experience leading large teams in a complex matrixed structure and managing key stakeholders internally and externally in a service-delivery environment.

Strong strategic mindset and disciplined, data-oriented thinking, with the ability to translate long-term priorities into operating plans and measurable outcomes.

Strong collaboration, communication, and influencing skills, including the ability to represent Procurement Operations with senior internal and external stakeholders.

Experience owning service levels, operational governance, controls, performance analytics, capacity, change, and continuous improvement.

Learning agility, sound judgment, and comfort operating through ambiguity and transformation.

Preferred

Good understanding of Requisition-to-Pay processes and Source-to-Settle operations at a high level is preferred.

Experience with SAP Ariba, SAP S/4HANA, ServiceNow, Coupa, Power BI, or comparable platforms.

Experience in life sciences, healthcare, or another regulated industry.

Fluency in English, written and oral, is required; Spanish or Portuguese proficiency is preferred based on supported regions.

Other

Requires up to 5% domestic and international travel.

Work Location & Schedule

This position will support global operations, meaningful coverage of Americas working hours.

Monday to Friday; exact hours and hybrid attendance will follow local business and employment requirements.

Required Skills

Business Data Analysis, Change Leadership, Continuous Improvement, Digital Procurement, Operational Governance, People Leadership, Problem Solving, Risk Management, Service Delivery, Stakeholder Management, Source-to-Pay, Contract Negotiation, Contract Drafting and Execution, Sourcing Event Management, Requisition-to-Pay, Accounts Payable, Payments, PO Lifecycle Management, Customer Experience, SLA Management, Artificial Intelligence

Preferred Skills

Automation, Global Business Services, Life Sciences Operations, Process Excellence, SAP Ariba, SAP S/4HANA, ServiceNow, Supplier Enablement

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee rep