Director, Project / Programme Execution

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POSITION GOALS

To provide comprehensive transition (implementation)

management services to the IFM business, covering all aspects of

delivery to ensure a smooth transition to Jones Lang LaSalle. To

achieve financial and other targets established as part of each

Transition.

Each Transition Manager is designated a specific region (North

Asia/ South Asia/ West Asia and Australasia). However, each

transition manager is expected to assist other regions as workload

dictates.

DUTIES & RESPONSIBILITIES

The Transition Manager must be a team player and work with

other members of the IFM business to meet all key performance

indicators required from each Transition.

Key Responsibilities Include:

Overall management of transitions which have Regional or

Strategic importance

Use of the standard transition tools to effectively manage a

successful transition

Update the appropriate transition plan and tracking tool for each

transition to ensure it is client specific and it is circulated on a

periodic basis to all key stakeholders

Development of key protocols for each Transition (comms,

meetings etc)

Coordination and control of resources required to complete

each Transition, including, but not limited to:

o

Human Resources

o

Help Desk

o

Planned Maintenance

o

Vendor Management

o

Information Systems (One View/ Reporting etc)

o

Management Agreement

o

Performance Indicators

o

Service Level Agreements

o

Policies and Procedures

o

Financial Management (including relevant systems)

o

Lease Administration

o

Client Specific Requirements T8101_Transition Manager_Position Description_Mar14_V6.doc

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Ensure all functional specialist leads activity participate during

the Transition and provide required information

Communicate to all IFM Country leads the Transition and your

requirements for their involvement

Conduct Transition Workshops with each new client

Constantly communication to all Key Stakeholders throughout

each transition through the use of Transition Bulletins

Oversee Project Management, Lease Administration and

Commercial Markets Transitions if they form part of a 3X

Integration Account (i.e. service offering of more than one

business line)

Work with Business Development to close out all outstanding

Management Agreement issues, including performance

indicators and terms and conditions (work with Legal to close

out)

Ensure an effective handover brief from Business Development

takes place for each Regional and/ or Strategic Transition

Actively undertake functional work where a business resource

is not available

Work with IT to ensure all Information Systems are

implemented, including system access, e-mail and password

requirements.

Ensure a OneView site has been established for each Account

– including the completion of he Knowledge Plan and

Framework for the site establishment

Ensure the completion of all data templates

Assist HR is the recruitment and selection of key personnel

Assist the Help Desk by completing the relevant data loaders

and confirmation of all property details

Work with the Nerve Centre to ensure the implementation of all

planned maintenance and compliance activities

Tender for new services during transition as required

Establishment of Account specific policies, procedures and

workflows as required

Provide Transition budgets to business development for

inclusion in proposals

Effectively monitor and manage the Transition within budget

Establish the necessary Transition Cost Code for each

Transition

Work with local finance to finalise all billing requirements

Provide Transition information to Business Development and

START as required

Participate in Client Presentations as required

Assist other Transition Managers where workload dictates

Participate in regular regional Transition meetings to discuss

current workloads, processes and pipeline work

Manage multi Transitions at any one time

Ensure each Transition is closed out by issuing a Satisfaction

Survey to the client and/ or Account team

KEY PERFORMANCE

MEASURES

Transition Surveys – Survey at least 100% of both internal and

external clients on all transitions undertaken

Achieve a Satisfaction rating of no less than 4.1 out of 5 for all

transitions surveyed

Update on a Monthly basis the Transition Workload Plan

Provide regular feedback to Senior Management on the T8101_Transition Manager_Position Description_Mar14_V6.doc

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progress of transitions

Periodically update the Transition Services Best Practice

website and advise Senior Management and Key Stakeholders

of any significant change in process or practice

BEHAVIORS

LEADERSHIP

PERSONAL EFFECTIVENESS

DECISION MAKING

RELATIONSHIP BUILDING