Director, Revenue Operations

Director, Revenue Operations This position is fully remote and is available in the United States; Eastern and Central Time Zones are preferred. The base salary is 130 - 150 USD annually.

Interested in a career that bridges the gap between Supply Chain and Technology?

Elemica, a global leader in digital supply chain automation, is seeking experienced Director of Revenue Operations to grow our business and strengthen our partnerships with existing top enterprise clients. This is an opportunity to join a growing company of talented and committed individuals, unified in the common goal of exceeding our client’s expectations.

Our Values

At Elemica, we believe that embodying our values is essential for all team members. These qualities show up in our interactions with each other, our clients, and our collective community:

• •Curiosity – we delight in the discovery of new challenges and feel compelled to solve them
• •Integrity – We are relatable and trustworthy; steadfast in our commitment to our colleagues, clients, and partners
• •Accountability – We show up and deliver measurable, meaningful business value. Consistently.
• •Passion – We have a shared enthusiasm for transforming our clients’ supply chain

What’s In It For You?

• •Customer-centric work
• •Cutting-edge supply chain technology and innovation
• •Flexible work locations
• •Competitive compensation packages
• •Inclusive parental leave policy that supports all parents and careers
• •Personal and pet insurance options
• •Flexible time off and paid holidays
• •401k and bonus program
• •Wellness and mental health initiatives
• •Generous employee referral bonus program
• •Fun work environment

Responsibilities & Objectives

Elemica is seeking a Director of Revenue Operations to improve the processes, reporting, and coordination that support our global sales organization. You will manage day-to-day sales operations, including forecasting, pipeline reporting, sales planning support, and incentive compensation administration. Working closely with Sales leadership, Finance, Human Resources, and Sales Enablement, you will help ensure our teams have reliable information, clear processes, and the operational support needed to execute effectively.

This is a hands-on role for someone who combines strong analytical skills with attention-to-detail and consistent follow-through. You will bring structure to sales reviews, identify operational gaps, and help turn decisions into completed actions.

What You’ll Do

Forecasting and Sales Reviews

Manage the weekly forecasting cycle, including submission deadlines, data checks, consolidated reporting, and meeting preparation

Facilitate forecast and pipeline reviews with sales leaders, highlighting changes, risks, and actions requiring follow-up

Track forecast performance and investigate variances with the relevant sales teams

Coordinate materials for monthly sales performance reviews and quarterly business reviews

Document decisions and action items, follow up with owners, and escalate unresolved issues

Pipeline Management and CRM Discipline

Monitor pipeline coverage, opportunity progression, conversion rates, deal slippage, and sales-cycle length

Maintain consistent opportunity stages, forecast categories, and reporting standards

Work with sales teams to keep opportunity values, close dates, next steps, and account information accurate

Identify gaps in pipeline data and support timely resolution

Provide analysis that helps sales leaders prioritize opportunities and address performance risks

Sales Reporting and Analysis

Maintain dashboards and reports covering bookings, pipeline, forecast performance, quota attainment, and sales productivity

Work with Finance to ensure consistent definitions and reconcile reporting discrepancies

Respond to sales performance questions with clear analysis and practical recommendations

Prepare accurate, timely reporting for commercial leadership

Coordinate renewal and expansion reporting with the relevant account owners and Client Service teams

Sales Planning Support

Support annual and in-year planning through analysis of territories, account coverage, sales capacity, and quota allocation

Maintain account and territory assignments and coordinate approved changes

Model productivity, ramp time, and coverage scenarios with Sales leadership and Finance

Track performance against approved plans and highlight emerging gaps

Document and communicate planning decisions to affected teams

Incentive Compensation Administration

Support the modeling of sales compensation plans under the direction of Sales leadership, Finance, and Human Resources

Maintain approved quotas, plan documentation, and sales-crediting records

Prepare and validate commission inputs with Finance and other relevant teams

Investigate compensation queries and route exceptions through the agreed approval process

Ensure approved plan changes are accurately documented and communicated

Sales Processes and Technology

Identify opportunities to simplify sales workflows and reduce administrative effort

Gather business requirements for Salesforce enhancements, reporting, and automation

Maintain process documentation and support consistent adoption across sales teams

Coordinate deal approval workflows with Sales, Finance, and Legal

Support accurate handoffs from Sales to implementation and Client Service

Enablement and Collaboration

Partner with Sales Enablement on training related to sales processes, reporting, and CRM use

Support new-hire onboarding through territory information, reporting access, and operational guidance

Provide data and operational support for sales kickoffs and other planning activities

Build effective relationships across regional sales teams and supporting functions

Manage competing requests transparently and prioritize work according to business needs

What You’ll Need

7+ years of experience in Sales Operations or a closely related commercial operations role, preferably within enterprise B2B software or SaaS

Experience supporting international sales teams or working in supply chain technology, enterprise integration, manufacturing, or logistics is very highly preferred

Hands-on experience with sales forecasting, pipeline management, reporting, and CRM data quality

Experience supporting sales planning and incentive compensation processes

Strong Salesforce reporting and dashboard skills, with the ability to translate business needs into clear system requirements

Advanced Excel or equivalent analytical skills; experience with business intelligence tools is an advantage

Understanding of enterprise sales cycles and recurring-revenue business models

Strong attention to detail and the ability to identify and resolve data inconsistencies

The confidence to facilitate discussions with sales leaders, question incomplete information, and follow up on commitments

Strong organizational skills and the ability to manage recurring deadlines alongside improvement projects

Clear communication skills and a practical, collaborative approach

What Success Looks Like

Expectations for the First 90 Days

• •Understand the sales structure, forecasting process, reporting requirements, and compensation workflows
• •Establish reliable delivery of recurring sales reports and forecast submissions
• •Identify and address priority pipeline and CRM data-quality issues
• •Implement clear action tracking for sales reviews
• •Agree a focused operational improvement plan with your manager and key stakeholders

Expectations for the First Year

• •More timely, reliable forecasts and sales reporting
• •Better pipeline visibility and more consistent CRM data
• •Accurate, well-documented compensation inputs and timely resolution of queries
• •Effective operational support for territory and quota planning
• •Reduced administrative friction through process improvements and automa