Director, Supplemental Benefits Strategy & Transformation

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• About Humana
• Humana is a publicly traded, Fortune 50 healthcare company with a long history of successful innovation and reinvention. Over its history, Humana has evolved from nursing homes, to hospitals, to health insurance, and today is a leader in consumer-focused health solutions and one of the largest health benefits organizations in the country.

• About the Team
• The Supplemental Benefits team delivers and oversees some of the most visible and valued benefits that Humana's Medicare Advantage members receive. These benefits extend beyond traditional medical coverage and include dental, vision, hearing, over-the-counter health and wellness products, fitness, transportation, meals, in-home support, connectivity, and other services that help members maintain their health, independence, and quality of life.

We design, launch, and manage a diverse portfolio of supplemental benefits reaching millions of members. Our work sits at the intersection of product strategy, vendor partnership, data and analytics, operational execution, member experience and compliance.

This is a team where the work is unusually tangible and high impact. The decisions made here can influence how millions of Medicare Advantage members access dental care, obtain needed hearing support, get to a medical appointment, remain safely and independently at home, or stay connected to their care team. We partner with leaders across the enterprise and with external organizations that deliver these benefits at scale.

As the portfolio grows in size, complexity, and importance, we are building the shared capabilities needed to manage it consistently and at scale — including a dedicated strategy and transformation capability focused on the portfolio's highest-priority opportunities and most complex challenges.

Role Overview

The Director, Supplemental Benefits Strategy & Transformation will build and lead a new team responsible for strategy, transformation, and complex cross-portfolio initiatives across Humana's Supplemental Benefits organization.

This leader will serve as a senior thought and execution partner to Supplemental Benefits leadership, bringing structure and momentum to the organization's most complex and ambiguous priorities and initiatives. Initiatives will span multiple benefits, vendors, and enterprise functions and include vendor strategy and optimization, operating model transformation, implementation capability, regulatory response, portfolio analytics, governance, and emerging strategic opportunities.

Success will require the Director to translate strategic, regulatory, financial, operational, and member-experience considerations into clear recommendations, executable roadmaps, defined ownership, and measurable outcomes — accountable not only for developing recommendations, but for mobilizing stakeholders and driving initiatives through implementation and adoption. Example projects could include reimagining how a multi-million-dollar vendor relationship is structured and governed, designing the operating model for a new benefit reaching millions of members, or building the analytics capability that allows leaders to see portfolio performance clearly. The common thread is work that is consequential, cross-functional, visible to Humana's senior leaders, and improves the daily lives of millions of Medicare Advantage members.

A defining principle of the role is that the team builds and transitions rather than builds and holds. Once a capability, process, or governance routine is designed, implemented, and stabilized, the Director is responsible for transitioning it to Shared Services Operations, benefit owners, or other appropriate teams for ongoing execution — preserving the team's capacity for the next set of high-value problems.

A critical early responsibility will be to build and lead a new Strategy & Transformation team, expected to grow to approximately 4–5 professionals, including defining the team's capabilities and operating model, recruiting and developing high-performing talent, and deploying the team dynamically against the portfolio's highest-priority needs.

This is a hands-on leadership role with significant exposure to senior leaders across Humana and accountability for delivering tangible business and financial outcomes.

Key Responsibilities

Lead Cross-Portfolio Strategy & Transformation

• •Lead the highest-priority strategic and transformation initiatives spanning multiple supplemental benefits, vendors, and enterprise functions
• •Structure complex or ambiguous business problems into clear hypotheses, analyses, workstreams, deliverables, ownership, milestones, and decisions
• •Develop fact-based recommendations integrating financial, operational, member, competitive, regulatory, and vendor perspectives, and translate them into executable roadmaps
• •Rapidly assess the Supplemental Benefits implications of significant regulatory changes and lead cross-functional response teams to drive operational execution and implementation

Drive Portfolio and Vendor Strategy

• •Evaluate emerging supplemental-benefit opportunities, new capabilities, and potential changes as a result of Humana's broader Medicare Advantage strategy
• •Develop forward-looking strategies and multi-year roadmaps to optimize the Supplemental Benefits portfolio and vendor ecosystem
• •Assess benefit and vendor performance, economics, market capabilities, member value, operational complexity, and strategic fit to identify optimization opportunities
• •Develop business cases supporting vendor consolidation, sourcing, RFI/RFP activity, capability investments, and other strategic decisions

Transform the Operating Model and Build Scalable Capabilities

• •Lead transformation of the Supplemental Benefits operating model, including governance, decision rights, management routines, and cross-functional ways of working
• •Establish a repeatable vendor implementation capability spanning requirements, accountability, milestones, testing, readiness, launch, executive visibility, and post-launch stabilization
• •Design portfolio-wide approaches to vendor performance governance — quarterly business reviews, scorecards, KPI and SLA frameworks, escalation standards, and remediation
• •Develop executive reporting, analytics and decision support capabilities that synthesize complex information into clear performance insights
• •Identify fragmented, manual, or inconsistent processes and lead redesign that improves accountability, reduces risk, and increases organizational leverage
• •Transition mature, repeatable capabilities to Shared Services Operations, benefit owners, or other accountable teams, with clear ownership, documentation, and measures in place

Build and Lead the Strategy & Transformation Team

• •Build a new high-performing team, expected to grow to approximately 4–5 professionals, defining its capabilities, roles, operating model, and management routines
• •Recruit, develop, coach, and retain talent with strong structured problem-solving, analytical, communication, and execution capabilities
• •Establish high standards for problem-solving, analytics, executive communication, project management, and implementation discipline
• •Manage a dynamic portfolio of initiatives, making deliberate trade-offs about where deploying the team's capacity creates the greatest business and member impact
• •Create a team culture defined by intellectual curiosity, pragmatism, accountability, collaboration, and bias toward action

Key Outcomes Include:

• •High-priority strategic, regulatory, and operational transformations delivered with clear ownership and measurable results
• •A prioritized multi-year roadmap for optimizing the Supplemental Benefits portfolio and vendor ecosystem
• •Measurable financial and operational value identified and captured across vendors and the portfolio
• •A repeatable vendor implementation capability adopted across significant benefit launches and changes
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