Dispatch and Operations Coordinator

Description

The Operations Coordinator is responsible for coordinating daily operational activities, dispatch execution, operational administration, documentation control, settlements, vendor coordination, purchasing support, and internal communication. This role serves as the administrative and operational support partner to the Director of Operations and Yard Manager. The Operations Coordinator ensures operational processes are organized, documented, communicated, and executed effectively while supporting service delivery, driver coordination, customer service execution, and continuous process improvement. The position acts as the central coordination point between operations, drivers, customers, vendors, accounting, and leadership.

Requirements

I. Dispatch & Service Coordination

Own daily service coordination and dispatch execution.

Responsibilities

Schedule pickups, swaps, roll-offs, and service requests

Coordinate routes with drivers and operations

Monitor service completion throughout the day

Communicate scheduling updates to customers

Confirm service appointments

Resolve scheduling conflicts and route issues

Coordinate emergency service requests

Track service completion and customer requests

Maintain dispatch records and documentation

Ensure all service requests are executed accurately and on time

III. Operations Administration

Support the Director of Operations through administrative coordination and operational oversight.

Responsibilities

Prepare weekly operations meeting agendas

Prepare driver meeting agendas

Prepare safety meeting agendas

Attend meetings and record meeting notes

Distribute meeting summaries and action items

Track completion of assigned action items

Maintain operational documentation

Update operational dashboards and reports

Support operational projects and initiatives

Assist with process improvement efforts

VII. Safety, Compliance & Operational Documentation

Support operational compliance and documentation standards.

Responsibilities

Maintain PPE inventory logs

Track PPE issuance and replacement

Update safety documentation

Maintain operational checklists

Support safety meeting administration

Maintain SOP documentation

Assist with compliance recordkeeping

VIII. Customer Service & Operational Communication

Serve as the primary point of contact for operational service matters.

Responsibilities

Respond to service-related customer inquiries

Coordinate operational updates with customers

Resolve service scheduling concerns

Communicate delays and service changes

Escalate customer relationship concerns appropriately

Maintain professional communication with customers and vendors

Required Qualifications

High School Diploma or equivalent required

2+ years of administrative, operations, logistics, dispatch, or coordination experience preferred

Strong organizational and time-management skills

Strong written and verbal communication skills

High attention to detail and accuracy

Proficiency in Microsoft Office (Excel, Word, Outlook)

Ability to manage multiple priorities simultaneously

Ability to work independently and follow through on assignments

Experience in recycling, trucking, logistics, industrial operations, or construction environments preferred

Benefits

• •2 weeks PTO
• •401k Contribution
• •Medical Premium reimbursement
• •Family oriented environment

Key Ownership Statement

The Operations Coordinator owns the coordination, documentation, communication, and administrative execution of operational activities. This role is accountable for ensuring operational processes are organized, supported, documented, and executed efficiently while supporting the Director of Operations in achieving operational excellence.

Primary Question

“Did we execute the operation correctly?”