Dispatch/Operations Support

• Overview:
• We are seeking to fill a role of Dispatch/Operations Support to join our team. This role is responsible for supporting daily dispatch activities, preparing crew paperwork, coordinating resources, managing operational records, and ensuring crews and equipment are ready for successful daily operations. The ideal candidate is highly organized, dependable, able to report to work at 6:30 a.m. daily, and thrives in a fast-paced transportation and logistics environment.

Responsibilities:

Manage daily dispatching: assign crews, route planning, and schedule adjustments for household and commercial moves

Monitor job progress and update stakeholders (customers, crews, operations manager) in real time

Respond quickly to emails, phone messages, and low-level crew requests; provide on-the-spot problem solving

Prepare daily crew paperwork, work tickets, route sheets, and dispatch packets to ensure crews are ready prior to departure each morning.

Report to work by 6:30 a.m. daily to support crew dispatch, paperwork preparation, and operational readiness.

Coordinate truck and crew resources to maximize efficiency and meet ETA commitments

Enter and maintain accurate dispatch, job, and inventory records in company systems

Track equipment, supplies, and fuel usage; notify manager of shortages or maintenance needs

Escalate operational issues and safety concerns to the Operations Manager when appropriate

Support billing/admin tasks: verify job details, capture required paperwork, and upload documents

Assist with last-minute scheduling changes, cancellations, and emergency customer requests

Ensure accurate warehouse paperwork is completed and turned into operations

Ensure orders arriving from returning crews are properly and timely handled by crews and/or warehouse

Communicate and cooperate with supervisors and coworkers

Operate and maintain preventative maintenance on vehicles and equipment

Display strong problem solving, organizational and analytical skills

Keep a clean and safe working environment

Required skills & qualifications

1–3 years customer service, dispatch, logistics, or operations support experience (moving industry experience a plus)

Strong verbal and written communication skills; professional phone/email etiquette

Proficient with computers and common software (Google Workspace/Microsoft Office); ability to learn dispatch/CRM systems quickly

Excellent organization, time management, and multi-tasking ability in a fast-paced environment

Operate a sit down 5,000 LB forklift

Problem-solver who stays calm under pressure and makes timely decisions

Reliable, punctual, and able to work flexible hours (occasional evenings/weekends/onsite as needed)

Valid driver’s license and ability to travel to job sites as required

Work environment & compensation (optional to include)

Full-time, hourly position with potential for overtime

Reports to Operations Manager; hybrid of office and field coordination

Competitive pay, benefits, and opportunities for advancement

QUALIFICATIONS

Education

High School GED or certifications with equivalent experience.