Dispatch Support Specialist

Heavy Duty Tire, LLC is a family owned and operated Commercial Tire Facility providing sales and service throughout the country with its headquarters located in West Palm Beach, FL.

We are now accepting applications for a full-time Dispatch Support Specialist to fill a position at our Jacksonville location. The ideal candidate is a proactive self-starter with excellent organizational and communication skills, a strong work ethic, and a passion for providing outstanding customer service. Previous experience in dispatching, service coordination, customer service, or a fast-paced operational environment is highly valued.

Experience or knowledge of the commercial tire industry is a plus, but not required. We are willing to train the right candidate who demonstrates initiative, professionalism, reliability, and a strong commitment to customer satisfaction.

What We Offer

Competitive salary and benefits package

Excellent opportunities for career growth and advancement

A professional, team-oriented work environment

Training and support to help you succeed

If you are an organized and motivated professional who enjoys working with customers, coordinating operations, and being part of a team, we want to hear from you!

Join Heavy Duty Tire and build your career with a growing company where your hard work and initiative are valued.

Job Overview

An integral part of the team, the Dispatcher/ Service Manager is primarily responsible for facilitating service calls from start to finish and ensuring a positive customer experience by actively communicating with technicians and customers throughout the duration of the job.

Key Responsibilities:

Answer service and delivery related phone calls and e-mails

Accurately enter customer orders per company procedures

Coordinate and expedite deliveries and service requests

Provide excellent customer service to both internal and external customers

Deliver job completion details to the customer in a timely manner

Verify work order details against service tickets and resolve any discrepancies prior to invoicing

Warehouse including forklift operation, preparing and unloading shipments, yard and warehouse organization

Required Skills:

Organization

Communication

Time Management

Multitasking

Problem solving

Bilingual preferred (English and Spanish)

Microsoft Office (Outlook and Excel)

Experience with Tire Guru is a plus

Forklift Operation

Clean Driver's License

Must be able to lift 50lbs

Benefits:

Health Insurance, Dental & Vision

Paid Life Insurance

401(k) (3% company contribution independent of employee election)

Paid Holidays and Vacation